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IE 6 keeps saying it needs to shut down 2

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Righty

Righty

IS-IT--Management
May 24, 2001
162
US
I am running Win 2000. I have checked and rechecked for Viruses and not finding any. While having Word, or Print shop open with Interent Explorer on dial-up I will eventually receive a message saying "Sorry but IE has encountered a problem and needs to shut down. Anything you have been working on may be lost." The phone connection is not dropping out so it is not that. What could be causing this. I ran Memtest86 to make sure my memory is ok (256 Mg). I downloaded IE 6 SP1 and tried to re-install it. It was real quick which tells me it say IE 6 on the computer and really didn't install. Any reasons why this keeps happening?
 
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I am having the same problem with IE. However, my operating system is XP Pro. I ran HiJack This and some other programs to try and fix the problem but had no luck. I am also having a problem with opening additional IE windows. Sometimes they take 10 seconds or more to load??? Attached below is my log from HiJack This. If anyone out there has any ideas or sees something that needs to be fixed please respond to this post. Thank you in advance and HAPPY NEW YEAR!!!!


Logfile of HijackThis v1.97.7
Scan saved at 12:00:33 PM, on 1/1/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
C:\PROGRA~1\Norton\navapw32.exe
C:\Program Files\Winamp\Winampa.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\Open Site\opnste.exe
C:\Program Files\CursorXP\CursorXP.exe
C:\Program Files\Norton\navapsvc.exe
C:\WINDOWS\System32\devldr32.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFREE.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Simple Star\PhotoShow Deluxe\data\xtras\mssysmgr.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Palm\hotsync.exe
C:\WINDOWS\System32\WScript.exe
C:\WINDOWS\FSScrCtl.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\HiJack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Cox High Speed Internet
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = R3 - URLSearchHook: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - C:\PROGRA~1\COMMON~1\BTLINK\btlink.dll
O1 - Hosts: 216.93.168.167 auto.search.msn.com
O1 - Hosts: 216.93.168.167 sitefinder.verisign.com
O1 - Hosts: comments (such as these) may be inserted on individual
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {63B78BC1-A711-4D46-AD2F-C581AC420D41} - C:\WINDOWS\System32\btiein.dll
O2 - BHO: (no name) - {D6DFF6D8-B94B-4720-B730-1C38C7065C3B} - C:\PROGRA~1\COMMON~1\BTLINK\btlink.dll
O2 - BHO: (no name) - {FFFFFFFF-FFFF-FFFF-FFFF-5F8507C5F4E9} - C:\WINDOWS\iempg.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\Norton\navapw32.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [Open Site] C:\Program Files\Open Site\opnste.exe
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\tgtsoft\StyleXP\StyleXP.exe /Hide
O4 - HKCU\..\Run: [CursorXP] "C:\Program Files\CursorXP\CursorXP.exe" -s
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSFREE.EXE"
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\Program Files\Simple Star\PhotoShow Deluxe\data\xtras\mssysmgr.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: Screen Saver Control.lnk = C:\WINDOWS\FSScrCtl.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\hotsync.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Search.vbs
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - O16 - DPF: {0D6451B3-FDDA-11D3-BFEC-00D0B725EB0B} (Yahoo! Vision) - O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - O16 - DPF: {1E2941E3-8E63-11D4-9D5A-00902742D6E0} (iNotes Class) - O16 - DPF: {1FDEC088-A699-46FE-BF76-D5FD6DAE6150} (UCSearch.ucUCSearch) - O16 - DPF: {26E8361F-BCE7-4F75-A347-98C88B418322} - O16 - DPF: {2D814F22-D27C-41FD-AEE8-AEC592310759} (PhxStudent.OeSetup15) - O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - O16 - DPF: {3F0EECCE-E138-11D1-8712-0060083D83F5} (LPViewer Class) - O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - O16 - DPF: {5B27C20D-FFB6-4054-BA78-DE4A059BC75A} (Microsoft Office Template Downloader) - O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - O16 - DPF: {63BE6E2E-FE0E-47AF-A53A-47271B8F60D4} (PhxStudent.OeSetup) - O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - O16 - DPF: {9184D21C-9835-42C5-A883-EA8BE7FC048D} (Downloader Class) - O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - O16 - DPF: {A1CCFAC6-E092-11D1-B0F1-00600832DB99} (Metastream Class) - O16 - DPF: {C1C2AC28-5E4B-4228-B7A0-05E986FFCE14} (TIBSLoader Class) - O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O16 - DPF: {DED22F57-FEE2-11D0-953B-00C04FD9152D} (CarPoint Auto-Pricer Control) - O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE} (Microsoft Office Tools on the Web Control) - O16 - DPF: {DFABA77C-F8BB-4AB9-BED7-7D48AE103E24} - O16 - DPF: {E6D5237D-A6C7-4C83-A67F-F9F15586FA62} (SBFullInst Control) - O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - O16 - DPF: {FC327B3F-377B-4CB7-8B61-27CD69816BC3} - O17 - HKLM\System\CCS\Services\Tcpip\..\{B5585C8C-E049-4398-BB22-F84E1CAF5EDA}: NameServer = 192.168.0.1,4.2.2.2
 
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I also is happening with a cable internet connection. Again any ideas and if I reload Win 2000 will it just happen again?
 
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Sadly, IE doesn't have a real "re-install". Maybe you could repatch the OS with SP4.

SP's are the magical cure for browser issues, blue screens and bum knees.
 
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I already have sp4 downloaded
 
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I'm sure. But, reinstalling the SP sometimes fixes multiple issues. You could even stoop so low and go to windows update to see if there are any patches for IE.
 
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OK, I will try to rerun sp4. I have already downloaded all updates for win 2000. I will try those again also
 
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