IDR e Novell Directory services 8.x

[4fili]

After a lot of test to recover a NetWare 5.1 server
with Directory Services 8.x i have called the Veritas Technical Support. After 3 escalation i have spoken whith a Novell techician who work in Veritas. He told me this:
THE INTELLIGENT DISASTER RECOVERY FOR NETWARE DON'T WORK
WHITH DIRECTORY SERVICES 8.X.

This information is not published in Veritas's support site.

 

[bobafet]

This information is published, see below:

http://seer.support.veritas.com/docs/231126.htm

Intelligent Disaster Recovery (IDR) in an environment of single stand-alone or multiple-server tree Netware 5.x or 6.x servers running NDS 8 does not function

Symptom:
Intelligent Disaster Recovery (IDR) in an environment of single stand-alone or multiple-server tree Netware 5.x or 6.x servers running NDS 8 does not function.


Solution:
Intelligent Disaster Recovery (IDR) in an environment of single stand-alone or multiple-server tree Netware 5.x or 6.x servers running NDS 8 does not function.

If the configuration of the Network includes Netware 5.x or 6.x servers running NDS 8, IDR does not function on the servers for either the Netware File system or NDS recovery portions of IDR.

There is a problem with the DSBACKER.NLM in the NDS 8 environment that thwarts IDRs ability to restore the system. Novell is working on the problem and should be releasing a new DSBACKER.NLM or other solution to correct the problem. No time frame for this release is immediately available.

There is currently no work around for this issue

 

[4fili]

Ok.
The date of last update of this note is
December 20 2001 07:57 PM GMT

I have phoned in December 19 in Veritas!!!!
They are published this note after my incident!!!

I'm very disappointed

 

[jamkey]

If you notice in the technote, the stated issue is due to a Novell NLM and can only be resolved by Novell. If you go through Veritas technotes you will find that such an instance of directly pointing to a specific 3rd party company for an issue is very rare. Such a technote would have to go through legal and I myself had found this info out from a technician at Veritas who stated that the information was not yet public and was still going through "due process" due to the sensitive nature of the issue's cause. I know the timing was bothersome for you but I think you rest assured that this was merely a coincidence and not something Veritas was just sitting on until someone called in with the issue. Unfortunately, in a country where corporate movement is dictated by lawyers, such delays will always be inevitable. I certainly would make sure that at the very least you did not pay for the incident since the info was not available to you at the time you called. I've found Veritas to be rather compliant in this area. (and probably especially so for Vendors )