IDC

[coniglio]

my remote office (opt 11 25.40) uses 3-digit exts. I took DID 9205 and IDC'd it to 705. I then built 705 as an ACD DN and NCFW'd it to 200, which is their voicemail DN. When I called the full DID I routed to the 2250 operator, not the auto-attendant. Shouldn't I have routed to the auto-attendant? Do I need to change the incoming IDC from 9205 to just 205? I just tried changing FDID to YES, and now I can't out the IDC tree until I release all the branches. I don't know what that means. Please help. Thank you. PS: I already also outtted ACD DN 705.

 

[johnpoole]

you need to take the idc off of your route before you out it, a work around is to do a non translate line 905 in 905 out..the operator may be part of the loop because of a non allowed trunk to trunk.. drop the ncos of your term route so that the inbound route (did's) has a higher ncos and since both routes targ to 1 remove that with a x1 at the prompt... can't follow your idc translator.. only an idc table will change the actual dialed number, the acd does the ncfw from 705 to 200 but if the 200 is mail in the same switch the mail is looking for a place to term the original dialed number.. 705.. not the ncfw of 200.. if you build a menu/as/mail box at 705 and leave the acd in mail will answer, 1st problem is the trunk to trunk block that is routing to you att... the idc will solve the original problem if you get that solved.. to tell if your problem is trunk to trunk...if it will dial internal with the translator, but not external it's usually blocking by ncos/targ...might look at dsc or tsc under cdp in 87.. that will give you a chance to add a rlb in 86 with a very low frl and del 3(or 4) and insert xxx

john poole
bellsouth business
columbia,sc

 

[johnpoole]

fyi... the cdp block works internal as well as external, idc is external only and or course it needs to be applied to the route and don't miss the burn of not adding to the night idc, call outs when the att takes a midnight powder are no fun

john poole
bellsouth business
columbia,sc

 

[coniglio]

wow, that's a lot of info! i hadn't even put IDC on the route but maybe someone else did so I'll take it off and then try to out IDC tree. NTP says "all branches must be removed" without giving any explanation as to what that means or how to do it. thanks.

 

[hawks]

When the call goes to vmail it looks for 705, try building the ACD dn to match whatever the menu number is that you are trying to hit.

 

[coniglio]

I put the voicemail DN (octel, by the way) in the NCFW (like I do everywhere else) and, since there is no mailbox, I should go to the auto attendant.

 

[coniglio]

All I did so far was create IDC tree #1. I set the FDID to yes. I did nothing else. It turns out the route is built as a COT route and not a DID route, so that's another issue. but, for now, i just want to delete my IDC tree and I get an SCH1279 code saying "all branches must be released prior to OUT A FDID IDC tree". Where are these "branches" and how do I "release" them? thanks.

 

[coniglio]

Here is my IDC tree:
DCNO 1
FDID YES
IDGT CDGT
0
9205

By changing the FDID to YES I somehow messed it up. Now I just want to remove the entire table (out it). This is what I get:
REQ OUT
TYPE IDC
CUST 0
DCNO 1
SCH1279 (ALL BRANCHES MUST BE RELEASED PRIOR TO OUTTING FDID IDC TREE)
Can't find any info as to what these "branches" are. Your assistance is greatly appreciated. This is not a hotel, by the way. Thank you.

 

[coniglio]

got it. never mind. thanks everyone.

 

[johnpoole]

where did you find it? i thought the only link was the route it was applied to?

john poole
bellsouth business
columbia,sc