IDC issue removing IDGT 1

[ttdredd1]

I am trying to remove one of the IDGT's from the IDC data block table, but am having problems. I want to remove the 6034 IDGT only. SCH5818 states that the DNCO is still in use. How do I remove the on IDGT.

DCNO 2
IDGT CDGT
6033 6033
6034 3034

REQ out
TYPE idc
CUST 0
DCNO 2
SCH5812
ROUT 8
DCNO

 

[notme11]

IDGT CDGT
6033 6033
6034 3034

REQ out
TYPE idc
CUST 0
DCNO 2

IDGT 6033
CDGT X

 

[djwht]

chg - req
idc - type
0 - cust
2 - dcno
6034 - idgt
x - cdgt

 

[bigindian65]

chg - do not out

chg
idc
dcno 2
6034

6034 x3034 <enter out>

 

[ttdredd1]

Thank you DJWHT, what you suggested worked.

Now my issue is that I have it setup as part of a group hunt list and when I call the 800 number it just rings and goes no where. When it was in the IDC table it rang at the person's desk, but did not hunt if the person is not available. Now that I removed it, it won't ring at that person's desk at all.

I have a group hunt list of 10 hunting to 9 numbers then voice mail. That line is working when other people are busy and she is available. She receives their calls, but not working for her number.

Any suggestions?

 

[Johnthephoneguy]

What were you attempting to do by removing that line from the IDC table?

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[ttdredd1]

We modified our group hunt and that number was the only one that was not working. I printing the IDC's and saw everyone listed in the DCNO 1, but also saw that number in the DCNO 2. Tried removing it from 2 thinking that was the issue, but only caused it not to ring at her desk. I also checked to see if an ACD was created for 6034 and it was. After removing that, the call does not complete at all. Restored the ACD and the line rings, but does not hunt to anyone in the hunt list. It just goes to her other ext on key 0 and the rolls to key 1 during a second call test.