ICC - not enabled

[INwoodswalker]

I have a BCM 400 rls 4.0.2.03 that was soft booted by the customer. When it came up the Call Pilot feature ICC shows "not enabled". I have checked the keycodes and all are still there. They have centralized voicemail at a networked BCM and they are getting messages but ACD features are local and no one can log in. Do I have corrupt software or is there a patch for this?

 

[cook1082]

Is the CC programming still there?

 

[INwoodswalker]

The voicemail boxes and CCR tree are still programmed. I cannot view the CC programing since it is within the ICC submenus. All the programing within the BCM is still intact, just in the Call Pilot when I click on the Contact Center link on the main menu instead of seeing all the skillsets, agents, etc... It shows ICC - not enabled with an explanation to contact your service provider to enable.

 

[telcodog]

Check to see if the license is still in the keycode section. I had this happen before and another reboot fixed it (but only if the ICC license is in there). If it doesn't show up, you might have to upload the license file again. If you don't have a copy, it can be regenerated in KRS.

If it doesn't show up in KRS, then they were probably victims of illegal licensing and Avaya will charge you for it if you can't produce valid paperwork to backup the fact that it was purchased legally. If that's the case, it will be the first one I've heard of on a 4.0 system.

 

[INwoodswalker]

All the keycodes are still loaded in the BCM. The customer has tried rebooting several times to no avail.