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ICC agents not showing up in RCC

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atascoman

atascoman

Technical User
Oct 10, 2003
868
US
Some of the agents are not appearing on the selection criters page so they also do not appear on the reports. This is on a new BCM450.
 
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Are they assigned to the skill set that you are looking at? Do they show in real time?
 
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They are assigned to the skillset, I did not think to check the real time. I will check that for sure.
 
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THe issue ended up being the RCC software. I uploaded the latest desktop patch to the BCM and installed the new RCC software. Did have an issue with the SQL server going ape, but Nortel was able to resolve it. Encryption keys would not stay valid.
 
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