ryroanderson
Systems Engineer
One of the properties I manage is having issues with their Gift Cards. They were on Symphony when then opened, but had some issues so switched to Micros 3700.
When they made the change they lost some functionality in selling GC's.
The actual sales go through (GC Balance, Sale, Reload, Redeem), we can see the card balances change in MyMicros, but nothing shows up on the terminal in the guest check detail.
So say a guests order is $20 and they want to use a $20 gift card.
I can process a GC Redeem which will strip $20 from the GC, but the check is left unchanged.
Same result when doing the other functions, absolutely nothing shows on the terminal/guest check.
I have checked the settings for this property against the settings for the other properties I manage (which none have this issue) and everything seems to be identical. The only things I can't check are the encrypted svc config files.
Oracle wants to charge me to re-install the gift card set up, and I'd rather not.
Anyone have any ideas of how to fix or a comparable work around?
When they made the change they lost some functionality in selling GC's.
The actual sales go through (GC Balance, Sale, Reload, Redeem), we can see the card balances change in MyMicros, but nothing shows up on the terminal in the guest check detail.
So say a guests order is $20 and they want to use a $20 gift card.
I can process a GC Redeem which will strip $20 from the GC, but the check is left unchanged.
Same result when doing the other functions, absolutely nothing shows on the terminal/guest check.
I have checked the settings for this property against the settings for the other properties I manage (which none have this issue) and everything seems to be identical. The only things I can't check are the encrypted svc config files.
Oracle wants to charge me to re-install the gift card set up, and I'd rather not.
Anyone have any ideas of how to fix or a comparable work around?