ChevyChase12000
IS-IT--Management
Hi All,
Bit of a complex and long winded one this but if you've got IBM servers and rely on RSA cards for your remote support I'd very much appreciate you taking the time to have a look at this - it may even apply to you.
I'm currently working on a site with maybe 700+ IBM servers with RSA II / RSA II Slimline cards installed in each of them.
These are great for the support teams for obvious reasons, however there's a major fly in the ointment. Some of the cards, sometimes, don't work.
By "don't work" I mean that you can ping them but you cannot gain access via the web interface or a telnet session.
This has been a problem here for quite some time without being flagged - if a support operative tries to access a server via the RSA card and it doesn't work he simply assumes it's not installed correctly and makes a visit to the server itself - without reporting the issue.
There has been a process underway for some time investigating this (IBM are involved). The servers and RSA cards are flashed with the most recent versions of firmware and have all the most recent drivers installed.
What I'm would really like to know is:
1) Are you experiencing the same problems? - You may not actually realise if you are because of the nature of the problem - a quick chat within your support teams should give you an indication - "does RSA access *always* work"?
2) Do you have a specific "management lan" setup for RSA cards and the like or are they attached to your "normal" network?
Even if you're not having the problem I'd be interested to find out how your network is configured regarding these cards.
This is a massive issue for us here so any feedback would be most appreciated.
Many, MANY thanks to those who reply!
Bit of a complex and long winded one this but if you've got IBM servers and rely on RSA cards for your remote support I'd very much appreciate you taking the time to have a look at this - it may even apply to you.
I'm currently working on a site with maybe 700+ IBM servers with RSA II / RSA II Slimline cards installed in each of them.
These are great for the support teams for obvious reasons, however there's a major fly in the ointment. Some of the cards, sometimes, don't work.
By "don't work" I mean that you can ping them but you cannot gain access via the web interface or a telnet session.
This has been a problem here for quite some time without being flagged - if a support operative tries to access a server via the RSA card and it doesn't work he simply assumes it's not installed correctly and makes a visit to the server itself - without reporting the issue.
There has been a process underway for some time investigating this (IBM are involved). The servers and RSA cards are flashed with the most recent versions of firmware and have all the most recent drivers installed.
What I'm would really like to know is:
1) Are you experiencing the same problems? - You may not actually realise if you are because of the nature of the problem - a quick chat within your support teams should give you an indication - "does RSA access *always* work"?
2) Do you have a specific "management lan" setup for RSA cards and the like or are they attached to your "normal" network?
Even if you're not having the problem I'd be interested to find out how your network is configured regarding these cards.
This is a massive issue for us here so any feedback would be most appreciated.
Many, MANY thanks to those who reply!