i2050 display got frozen 1

[CTSKBA]

I have a BCM 200 3.7 up and running. Its configured with PRI and i2050 phone's. We use the i2050 for Call Center.

All functionality of i2050 (FW=last ver.) it's OK only INFORMATION DISPLAY not work properly
sometimes it came frozen and I can see frozen informations or another aplication from Windows
desktop through hole that creates on IMFORMATION DISPLAY of i2050,
only RESTAR of i2050 helps but the problem is random repeating.

I see this as a conflict with another Aplication on customer PC (OS Win XP SP2).

can you help me please? thnx

 

[CTSKBA]

I have TraceLogFile + screenshot...
Can some one analyze it ? (I can send it by e-mail)

(look at this, it only example )
*****************************************************************

Filename: 2006Feb10.log
Description: Nortel Networks i2050 SoftPhone journal file.
Creation Date: 2006-02-10, 16:12:09
i2050 Version: 1.4.0 Build 385 (22 Oct 2004 15:44)
Data Format: <event-time (hh:mm:ss:ms)> | <event description>

*****************************************************************

16:12:09:996 | [audioSoftPhone] Load Devices Device
16:12:09:996 | [audioSoftPhone] Connect Filter
16:12:09:996 | [audioSoftPhone] Graph Trace: Softphone RTP Filter --> WaveOut
16:12:09:996 | [audioSoftPhone] Graph Trace: WaveIn --> Softphone RTP Filter --> WaveOut
16:12:09:996 | [audioSoftPhone] Graph Trace: Softphone RTP Filter --> Softphone Record Filter
16:12:09:996 | [TransportAdapter] Incoming message: 1605310000
16:12:09:996 | [Translator] Incoming message: Close Audio Stream
16:12:09:996 | [TransportAdapter] Incoming message: 16053100ff
16:12:09:996 | [Translator] Incoming message: Close Audio Stream
16:12:09:996 | [TransportAdapter] Incoming message: 1e0302
16:12:09:996 | [Translator] Incoming message: Soft Reset
16:12:09:996 | [audioSoftPhone] Audio Stream Stopped
16:12:09:996 | [audioSoftPhone] Audio Stream Stopped
16:12:09:996 | [audioSoftPhone] Close Rx Audio Stream



Thanks !

 

[spen2]

HI,

I have a BCM400 with an I2050 softphone running from a remote location through a VPN. I am experiencing the same problem with the display freezing. The phone still functions but you cannot see any display in the window.

Did you resolve this issue or can anyone else help with this?

Many Thanks

 

[CTSKBA]

Hi spen2,

thanks for yor report... (Just I'm not alone ...)
Help for this issue - only restart i2050, it's true ?
i2050 Version = 1.4.0 Build 385 ?
Which OS/Sp use Desktop PC ?
How often come to this issue ?


Many Thanks

 

[steeef]

had the same problem. issue has been fixed in new softphone 2.0 (currently beta)

 

[CTSKBA]

Ouuuu many Thanks Steeef,

how can I get the new's softphone 2.0 ??

 

[CTSKBA]

On Nortel WEB I found yet yesterday only "pdf" about new version ...

 

[steeef]

it has not been released yet (only beta version)
we have to wait a little bit...
But until GA you may want to try the beta
ftp://ftp.etkn.de/pub/i2050_2

 

[CTSKBA]

Thaks steeef!
Moday I will install this beta version once to customer PC for test, and I will wait if problem disappear ...

 

[steeef]

but be carefull: there are two features that are not available in the beta release: local tapi line and ringing on speaker!

 

[CTSKBA]

Ok! I have bin fighting with this Display problem on i2050 from december.

 

[CTSKBA]

Hi Steeef !

With new version work softphone Ok then two day's ...

Another problem we have with speech dropout,but reason for this I thik is that, that we using internal Sound card, instead USB Nortel Headset !

meny Thanks Steeef !!!!