i2050 connectivity issue

[jcurnal]

a remote user is having a connectivity issue. the phone, afetr a few minutes the phone loses connectivity to the server.

any ideas why?

thanks

jim

 

[bigindian65]

Change the hadware ID in the phone options. The macs stay the same via cisco for some reason.

Mato' Was'aka

 

[nrsman]

Big Indians speeks words of steel.
You are probably getting a duplicate mac address generated.


****

 

[WouldRatherBeGolfing]

We had a similiar issue and found that the software firewall on the PC was blocking the 2050 connection after 60 seconds. A simple way to test this is to temporarily disable the local software firewall and see if the problem continues. Once we modified the firewall rules to always allow the connection, the issue was resolved.

 

[jcurnal]

thanks for your help

 

[Avaya911PLM]

Firewalls blocking the watchdog packets are the number 1 cause. Firewals on the network, as well as Firewalls on the local PC must allow these watchdog timer reset messages get through or the phone will think it has lost communications.

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at

http://thevoicereport.com/E911

 

[gwebster]

NTP NN43001-730 "Communication Server 1000 Release 5.x Troubleshooting Guide for Distribotrs" has some good diagnostic information. For example, it tells you the commands to query an IP Phone/Softphone to retrieve it's last "reset reason".