i2004 phones not logging calls

[extreme10]

My i2004 phones have always logged calls and to retrieve these calls we could press the directory key. All of a sudden they aren't logging any calls. I have seen tips to make sure call logging is turned on, but I can't find that option, on these sets. They are f/w version 0604DAX, but that can't be the issue as logging worked before.

Thankyou
extreme10

 

[yyrkroon]

Reboot your SigServ - call logging on IP set is a function of the SigServ, from time to time this function stop working - rebooting the SigServ will fix the problem

 

[gwebster]

FWIW, the last version of firmware for the 2001/2002/2004 was 060xDCO.

 

[extreme10]

I rebooted the sig server and that didn't fix the problem of phones not logging
calls. Any thing else I should try?

Thanks
Extreme10

 

[extreme10]

I have rebooted the ss and some phones still dont log phones.

I did an inventory of sets on the ss, I don't know if you can tell by this
if they are registered or not?? Help, please.


i2050, 77 09, i2050 DY431100 66 0 944A94 , IPPHON, 6491 (logs calls)

i2004, 78 06, i2004 Ph2 NTYS05AA 66 25 FF8E3C , IPPHON, 6481 (doesn't log calls)
i2004, 78 08, i2004 Ph2 NTDU92AA 66 2 6FBF18 , IPPHON, 6495 (doesn't og calls)

 

[extreme10]

i2004, 78 06, i2004 Ph2 NTYS05AA 66 25 FF8E3C , IPPHON, 6481

i2004, 78 08, i2004 Ph2 NTDU92AA 66 2 6FBF18 , IPPHON, 6495

i2004, 78 07, i2004 Ph2 NTDU92AA 66 2 6FBEF7 , IPPHON, 6491

 

[yyrkroon]

Are you 100% positive that call logging is turned on, on the sets that's not working. If all sets are not working and logging is enabled, then it's a SS issue. If some set are working and some are not, look at the phones that aren't working.

 

[extreme10]

I cannot find that option on any of these sets. I hit the services button and have
telephone options; password Admin and Virtual office Login and don't have the logging option everyone is talking about.

Thanks

 

[yyrkroon]

select telephone option and scroll through the list of options

 

[extreme10]

I DID AND THE ONLY OPTIONS ARE
VOLUME
CONTRAST
LANGUAGE
DATE/TIME
DISPLAY DIAGNOSTICS
LOCAL DIALPAD TONE
SET INFO
DIAGNOSTICS
RING TYPE
CALL TIMER
ON HOOK DEFAULT PATH
CHANGE FEATUREKEY LABEL
NAME DISPLAY FORMAT

THESE PHONES QUIT LOGGING WHEN I ADDED KEM IF THAT'S A HINT?

 

[extreme10]

I REBOOTED MY PHONE AND THE DIRCTORY STARTED WORKING, WENT AROUND AND REBOOTED ALL
THE OTHER PHONES AND WE'RE GOLDEN! I THOUGHT I HAD TRIED THAT AFTER REBOOTING THE
SS BUT MUST NOT HAVE. THE PHONES I DIDN'T ADD A KEM TO, ALWAYS WORKED, GO FIGURE!
STILL DON'T SEE THE OPTION OF TURNING LOGGING ON THOUGH.

THANKS FOR ALL YOURS HELP!

EXTREME10

 

[bdmcdonald99]

WHY ARE YOU YELLING????

It's a phone system, NOT a clock!

 

[extreme10]

Sorry, was excited that this issue is finally fixed.

Will try to keep it down.

Will this count as a reply for you?

Extreme10