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i2004 phones not logging calls

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extreme10

Technical User
Mar 12, 2014
25
US

My i2004 phones have always logged calls and to retrieve these calls we could press the directory key. All of a sudden they aren't logging any calls. I have seen tips to make sure call logging is turned on, but I can't find that option, on these sets. They are f/w version 0604DAX, but that can't be the issue as logging worked before.

Thankyou
extreme10
 
Reboot your SigServ - call logging on IP set is a function of the SigServ, from time to time this function stop working - rebooting the SigServ will fix the problem
 
FWIW, the last version of firmware for the 2001/2002/2004 was 060xDCO.
 
I rebooted the sig server and that didn't fix the problem of phones not logging
calls. Any thing else I should try?

Thanks
Extreme10
 

I have rebooted the ss and some phones still dont log phones.

I did an inventory of sets on the ss, I don't know if you can tell by this
if they are registered or not?? Help, please.


i2050, 77 09, i2050 DY431100 66 0 944A94 , IPPHON, 6491 (logs calls)

i2004, 78 06, i2004 Ph2 NTYS05AA 66 25 FF8E3C , IPPHON, 6481 (doesn't log calls)
i2004, 78 08, i2004 Ph2 NTDU92AA 66 2 6FBF18 , IPPHON, 6495 (doesn't og calls)
 
i2004, 78 06, i2004 Ph2 NTYS05AA 66 25 FF8E3C , IPPHON, 6481

i2004, 78 08, i2004 Ph2 NTDU92AA 66 2 6FBF18 , IPPHON, 6495

i2004, 78 07, i2004 Ph2 NTDU92AA 66 2 6FBEF7 , IPPHON, 6491


 
Are you 100% positive that call logging is turned on, on the sets that's not working. If all sets are not working and logging is enabled, then it's a SS issue. If some set are working and some are not, look at the phones that aren't working.
 
I cannot find that option on any of these sets. I hit the services button and have
telephone options; password Admin and Virtual office Login and don't have the logging option everyone is talking about.

Thanks
 
select telephone option and scroll through the list of options
 

I DID AND THE ONLY OPTIONS ARE
VOLUME
CONTRAST
LANGUAGE
DATE/TIME
DISPLAY DIAGNOSTICS
LOCAL DIALPAD TONE
SET INFO
DIAGNOSTICS
RING TYPE
CALL TIMER
ON HOOK DEFAULT PATH
CHANGE FEATUREKEY LABEL
NAME DISPLAY FORMAT

THESE PHONES QUIT LOGGING WHEN I ADDED KEM IF THAT'S A HINT?

 

I REBOOTED MY PHONE AND THE DIRCTORY STARTED WORKING, WENT AROUND AND REBOOTED ALL
THE OTHER PHONES AND WE'RE GOLDEN! I THOUGHT I HAD TRIED THAT AFTER REBOOTING THE
SS BUT MUST NOT HAVE. THE PHONES I DIDN'T ADD A KEM TO, ALWAYS WORKED, GO FIGURE!
STILL DON'T SEE THE OPTION OF TURNING LOGGING ON THOUGH.

THANKS FOR ALL YOURS HELP!

EXTREME10
 

Sorry, was excited that this issue is finally fixed.

Will try to keep it down.

Will this count as a reply for you?

Extreme10
 
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