i2004 phone issues with 0604DCN

[DancingDave]

Has anyone found issues with i2004 with firmware 0604DCN?

We are running Succession 5.5.

The symptoms are:
- lack of transmission on a call (both ways)
- phone locking up (not responding to key presses)
causing PCs to crash
- when PCs are rebooted, the agents become locked in current state e.g. not ready for ten to fifteen minutes
- server unreachable message

Regards

David

 

[ntima1]

all ip phone r making this issue?

 

[DancingDave]

No, it's intermittent and not affecting all phones

 

[bdmcdonald99]

We are running approximatly 600 i2004P2 sets with 0604DCN frimware on a 5.5 CS1000M with no issues at all. I would check your data network and verify all deplists are up to date. Happy New year!!!