Hi All,
hopefully someone may shed some light on a issue im facing.
We have agents on IP phones (2004p2's, 1140's ect)
multiple ACD groups
HOML set to No in the ACD
now i have 2 phones that are both part of the same ACD group
both are 2004p2's
one logs out when you place the handset down. the other stays logged in.
is there anything else CLS / other settings ? that would be causing this?
hopefully someone may shed some light on a issue im facing.
We have agents on IP phones (2004p2's, 1140's ect)
multiple ACD groups
HOML set to No in the ACD
now i have 2 phones that are both part of the same ACD group
both are 2004p2's
one logs out when you place the handset down. the other stays logged in.
is there anything else CLS / other settings ? that would be causing this?