We are using Meridian Option 11 with Symposium CCS with M3905 telephone sets. When agents 'hang up' the receiver, they remain logged in. In fact, they must push a key to take a call or disconnect.
We recently installed some I2004 IP phones in a remote location and when these agents replace the receiver, they are logged out.
Sure we could always switch the agents to headphones so they can't 'hang up' but is there a way to disable the receiver switch in the I2004 phones?
Mark
We recently installed some I2004 IP phones in a remote location and when these agents replace the receiver, they are logged out.
Sure we could always switch the agents to headphones so they can't 'hang up' but is there a way to disable the receiver switch in the I2004 phones?
Mark