i2004 agent login

[noseygomu]

how do i login into an i2004 ACD-agent phoneset?
i did it ok in i2050, by pressing the ACD-queue (3rd key/button on the right), then punching login ID then # (pound sign). unfortunately, that doesn't apply to i2004.

tia.

 

[lretrievers]

Lift handset, press In Calls key, should prompt you to enter agent id#; are you sure the set is acquired in the Symposium?

 

[noseygomu]

thanks lretrievers,
yes, the phones/TNs are all acquired ok via webclient.
i'll try your suggestion.

 

[noseygomu]

lretrievers,
the phone can only login when the handset is off the hook (as you suggested).
but as soon as i put it down, the agent is kicked out again.
what's the right way of keeping the agent logged in regardless the handset position?
thanks.

 

[lretrievers]

Go in the ACD QUEUE in the PBX that the phone is built on and change HOML to NO. That should fix this.