I've got an office that's really giving me a headache. I sent some i2002's that are configured to connect to a BCM 400. There's a VPN link from that office to the main office.
The phones were configured in another remote office and tested every way. I sent the phones to the new office and they said everything worked, they just couldn't get an outside line. Yes.. they said they dialed 9. I checked the programming and everything was in order. I had them send the phones back to me. I plugged them in and there were no problems dialing out.
I remotely set up a 2005 soft phone at their office and it worked fine. Everything on the i2002's worked. I could call them from outside, I could call them from inside, they could call each other. They just said they couldn't dial out.
So I sent the phones back figuring that it's just user error.
They've plugged the phones back in and they said that they don't work at all now. This is what they describe:
It turns on.
Nortel Screen.
DHCP Screen... then the screen goes blank and it repetes the Nortel and DHCP screen.
It does this over and over again. I asked that they try a different phone: same.
I asked that they try a different power supply: same.
I asked that they start the phone without the network cable plugged in. Now it just stays at the DHCP screen without rebooting.
I don't know what crazy stuff is going on down at that office and right now I have no qualified people there. The office is supposed to go live on Monday.
Does anyone have any explanation for why the phone is restarting like that? Is that a behavior that commonly happens when {X} is wrong? Any help would be appreciated.
Then... any ideas on why everything would work except getting an outside line in one office while the smae phone plugged in to another remote office would work just fine???
Thanks!
Mike
The phones were configured in another remote office and tested every way. I sent the phones to the new office and they said everything worked, they just couldn't get an outside line. Yes.. they said they dialed 9. I checked the programming and everything was in order. I had them send the phones back to me. I plugged them in and there were no problems dialing out.
I remotely set up a 2005 soft phone at their office and it worked fine. Everything on the i2002's worked. I could call them from outside, I could call them from inside, they could call each other. They just said they couldn't dial out.
So I sent the phones back figuring that it's just user error.
They've plugged the phones back in and they said that they don't work at all now. This is what they describe:
It turns on.
Nortel Screen.
DHCP Screen... then the screen goes blank and it repetes the Nortel and DHCP screen.
It does this over and over again. I asked that they try a different phone: same.
I asked that they try a different power supply: same.
I asked that they start the phone without the network cable plugged in. Now it just stays at the DHCP screen without rebooting.
I don't know what crazy stuff is going on down at that office and right now I have no qualified people there. The office is supposed to go live on Monday.
Does anyone have any explanation for why the phone is restarting like that? Is that a behavior that commonly happens when {X} is wrong? Any help would be appreciated.
Then... any ideas on why everything would work except getting an outside line in one office while the smae phone plugged in to another remote office would work just fine???
Thanks!
Mike
