i1150E cannot log in

[Biskad]

CS1000 version 5.5 with Sig Server/ latest firmware update downloaded from Nortel's website.
I'm new at configuring the i1150E for ACD agents I have a phone configured but cannot log in, when the 'In-Calls' key is pressed nothing happens it does not give the option to enter a Login ID, I don't know what I'm missing. TN info below.

TN 148 0 0 2

DATE

PAGE

DES


DES 6680
TN 148 0 00 02 VIRTUAL
TYPE 1150
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 222
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 04
XLST
SCPW
CLS CTD FBA WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 222
LHK 1
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2250 4 2194
AGN
01 SCR 6680 4 MARP
CPND
NAME TEST 3
XPLN 6
DISPLAY_FMT FIRST,LAST
02 ACNT
03
04
05 RMWK 222
06
07
08
09
10
11
12 NRD
13 MSB
14 ASP
15 EMR
16 MWK 222
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 19 MAY 2009

 

[Johnthephoneguy]

To login you have to go offhook with the headset. Once you go offhook you can press the incalls key and it will then ask your agent ID.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Biskad]

That worked, Thanks JohnThePhoneGuy. So does that mean that access cannot be restricted on the DN for that ACD (RDNA)?

 

[Johnthephoneguy]

What are you trying to restrict, and who are you trying to restrict?

ie you dont want agents not logged in to use the phone



JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Biskad]

Correct, agents not logged in should not be able to dial out so if it requires the phone to be off hook for the In-Calls key to work, then access can't be restricted. Like I said before I'm not familiar with the 1150 so I've been trying different settings on the phone all day and found this out: There is an option for 3 different Headset Types, Wired, USB and Bluetooth. If Wired or USD is selected as the headset type I can't use the 'In-Calls' key but if I select Bluetooth then I'm able to use it. I'm Still trying different settings to figure this thing out.

 

[Johnthephoneguy]

You can still restrict the phone so that the agent has to be logged in to make a DN call. They should not be able to select the DN key when you have it restricted and they would be able to still log in when it is. Its a setting in LD 23 but I forgot which one. if no one else replies I will dig a book out when I get home.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Biskad]

Yes, I know how to restrict it, my point was when it's restricted the agent cannot hit the DN key if not logged in; so therefore if they had to go off hook to log in they would have to hit the DN key since there is not real off hook button on the phone.

After trying different settings I figured out why the In-calls button was not working, if Wired is seleted as the headset type there has to be a headset plugged into the back headset port, and if USB is selected as the headset type there has to be a USB headset plugged into the USB port.