i think its a firewall issue...

[phoneguy610]

new customer has an ipo on there network

i can see the ipo through manager in the default subnet

it has an ip 192.168.50.1

when i login though it gives me a failure to communicate error

i can connect no problem when i connect directly to the IPO

 

[phoneguy610]

anyone know what ports need to be open or any other causes for this?

 

[phoneguy610]

nevermind it was an ip address conflict thanks anyway guys

 

[jayster1313]

Go to ipofficeinfo.com and their is a pdf with all the ports that ip office uses. You'll get your answer there.

 

[phoneguy610]

Hi jayster

Thanks but it ended up being an up address conflict as I stated up

Thanks anyways for the input

 

[telecom7]

You may also consider opening the following ports in your router.

Port 7 Echo
3478 => SIP UDP Port used for STUN requests from the IP Office to the SIP provider.
5060 <= => SIP UDP/TCP* SIP Line Signaling
49152 to 53247* <= => RTP/RTCP UDP Dynamically allocated ports used during VoIP calls for RTP and RTCP traffic. The port range can be adjusted through the System | Gatekeeper tab.

The router should not block an ICMP messages.