I recently installed a Viking ACA-1A Auto-Attendant on my home Legend (rel 7). The Viking works up to the point where it transfers the call; it doesn't, and returns the caller to the main menu to select a prompt. I stepped this through with Viking Tech Support, and they recognized the problem as the Legend not accepting a blind call transfer. I was told a setting needed to be changed in the Legend to accept a blind transfer. I tested the Legend's T&R on a 2500 set, and was able to do a switch hook flash and blind transfer, however its not accepted when the ACA-1A does. I also tested on another Viking unit, ACA-2B (same as the ACA-1A but can handle 2 incoming lines) and got identical results. Both units are certified to work on a Merlin II, the latest system when the documentation was written. The one difference of course is the Legend's processor, I'm using the 012 T&R cards. The only Legend documentation I could find was for the Merlin Attendant, which didn't match to the Viking's simple interface.
With the Viking Auto-Attendent, you record 3 messages (Message 1: Greeting and press 1 for, 2 for, etc; Message 2: Call being transferred announcement, and Message 3: Extension called is busy). You then program each extension as a speed dial number (#01 is for ext 500, #02 is for ext 525, etc, up to 10 extensions. The prompt # dialed by the user is associated with the appropriate speed call number, then dialed after the switch hook flash.
Anyone with information on the Legend's settings I need to change would be appreciated.
Thanks, Jim
With the Viking Auto-Attendent, you record 3 messages (Message 1: Greeting and press 1 for, 2 for, etc; Message 2: Call being transferred announcement, and Message 3: Extension called is busy). You then program each extension as a speed dial number (#01 is for ext 500, #02 is for ext 525, etc, up to 10 extensions. The prompt # dialed by the user is associated with the appropriate speed call number, then dialed after the switch hook flash.
Anyone with information on the Legend's settings I need to change would be appreciated.
Thanks, Jim