I/O Device Error on tape unit

[DOC1678]

We have an Exabyte VXA-1 SCSI backup unit connected to an HP DL380. The problem that is occurring: “The request could not be performed because of an I/O device error”. We have rebooted the server and also reset the tape unit, by powering on and off. This does not seem to resolve the problem. A tape can be mounted and the volume name of the tape is detected, but it fails on the labeling.

Has anyone seen this error and can suggest a fix to this problem?

 

[gca007]

hi, sometimes this error appear when the tape unit need a clean media.
otherwise check the expires date of volume or recycle the volume to relabel media.

 

[DOC1678]

Thanks for the follow up. We have tried doing both of these. Do you have any other suggestions on what could we could do?

 

[Chacalinc]

did you try to write something to the tape without networker? I mean using tar, cpio, ntbackup, etc.? (I don't know you OS).

Cheers.

 

[605]

Correct. As NetWorker does not use own device drivers, test the device with a OS native utility.