I lose the configuration in my Call Pilot 150

[luisb001]

I have problems with my voice mail, leave twice that to erase all the information and put the voice mail to the factory settings, I reconfigure everything, but do not understand why this happens?, Also want to help make a backup and not have to reconfigure everything again, if lose data again

 

[PERRYPJ]

Sounds like your Software cartridge is bad, you are probably losing power and it goes back to square one

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[curlycord]

I think its the main cabinet causing the issues.

As for backups refer to the manual BRU - Backup Remote Utility.
BRU is on the CD or avaya site.


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curlycord

http://www.curlycord.com

 

[luisb001]

I need change the cartridge software? or all system, call pilot?

 

[curlycord]

Take your pick, you have 2 answers.


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curlycord

http://www.curlycord.com

 

[please123]

What sotfware do you have in the KSU (I've got 2 7.1xc's that do this - no solution found yet.)

 

[ironhorse17]

Are you positive it is not someone doing a reset to default by knowing the admin password?

 

[ringbacktone]

I must say I have an interest in this post. I installed a new 3.1 CP 150
and 7.1 MICS last December. CP was down in May then again July. Had to reprogram twice. MICS and CP were on a server grade APC ups. There were electrical issues in the bldg. on certain outlets just prior customer realizing VM was down. UPS was new. CP and MICS ran properly when I turned off breaker, even turning on, off as fast I could.

I sent CP back to supplier for repair. They replaced software cartridge and has been running ever since. I do know that I have installed and maintained at least 15 and never had a problem such as this.Software cartridge was made in UK, and Silicone Sally (automated voice) was an English mans voice. I should have known I was screwed when it came up default like this.

I searched this forum for a soloution but this post comes closest
to what my expierence was. I would start with the software cartridge because any key codes you bought with CP are ordered for that system id.

 

[luisb001]

Thank you all for your time, I will try with the supplier to replace the cartridge