I installed a R11 and am seeing "cannot configure mobile twinning without proper license

[gsw166]

I installed R11 and am seeing "cannot configure mobile twinning without a valid license" in Wed Manager, It works fine in Manager. Any ideas?

 

[canthony2]

Twinning is a licensed feature in R11. I believe its available on Essential Edition, Avaya IP Office Preferred Edition and Avaya IP Office Advanced Edition. Can you confirm if you have available licenses?

If you need 1-on-1 support or have more questions - I am available on my Facebook group for immediate responses

https://www.facebook.com/groups/592773314530607/

 

[janni78]

Twinning is a licensed feature in R11

Did you read his question? It's works in Manager but not in Web Manager.
Twinning is not any more licensed in R11 than before, you need Essential Edition.

Don't know about BASIC/PARTNER, never touched those.

"Trying is the first step to failure..." - Homer

 

[canthony2]

Pretty sure you cant upgrade any partner system to R11 - but OK. You definitely need Essential Edition, Avaya IP Office Preferred Edition or Avaya IP Office Advanced Edition. If not you need a Mobile Worker License. If you refresh the config, can you enable twinning still? Might be using an old config?

 

[tlpeter]

Where do you see "Partner"??????

BAZINGA!

I'm not insane, my mother had me tested!

 

[canthony2]

tlpeter - i was responding to janni

 

[janni78]

As I said, I never touched BASIC or Partner so don't know anything about those or if they even exist anymore.

Regarding twinning in standard IP Office this is available for all users both on Essential Edition and Server Edition.
On our installs 90%+ of the users only have mobile twinning.

If it's working in Manager but not Web Manager it's probably an issue with Web Manager, they've had bugs before =)

Basically all you get with the Mobile Worker license is the use of the one-X Mobile Preferred client in callback mode.

"Trying is the first step to failure..." - Homer