I have a customer with 2 locations that went to voip and always have issues. The final configuration for them is cable modem (port1) to router to switch to voip phones and cable modem (port2) to router to switch to Computers / Printers / etc. This is the same way at both locations.
1. The cable modem is in bridge mode
2. We did two routers. One was provided by the company who provides the pbx in the cloud and phones. The other router is just a typical Netgear and I can't remember the other one.
3. They are not having any issues with the internet during the time the phones are having issues.
They did look into early cancellation and it is $1,000 per store to early cancel. The Business Phone company who (been around for over 20 years) switched them over just did the it is your network problem
and have you IT guy fix it. I have paragraph on what I did just to get the system to run as good as it is.
I have several clients on the same cable provider with no issues. However, most of them have an in house voip pbx. Off the top of my head i can't think of any who use it with a cloud only PBX.
So any ideas of what to do?
Thanks,
Josh
1. The cable modem is in bridge mode
2. We did two routers. One was provided by the company who provides the pbx in the cloud and phones. The other router is just a typical Netgear and I can't remember the other one.
3. They are not having any issues with the internet during the time the phones are having issues.
They did look into early cancellation and it is $1,000 per store to early cancel. The Business Phone company who (been around for over 20 years) switched them over just did the it is your network problem
and have you IT guy fix it. I have paragraph on what I did just to get the system to run as good as it is.
I have several clients on the same cable provider with no issues. However, most of them have an in house voip pbx. Off the top of my head i can't think of any who use it with a cloud only PBX.
So any ideas of what to do?
Thanks,
Josh