i had 100 DIDs that i had ported ov

[coniglio]

i had 100 DIDs that i had ported over an AT&T T1 circuit. Any idea at all how the below is happening?
One of the attorneys has DID 689-2088. When he calls out externally the far end display shows the below:

Brandt, J and then AT after that.

Anyone else who calls out, the far end gets the main # of the firm and our initials. Brandt, J. was the attorney who used to have that DID. Who is causing the old guy's name to appear? and why isn't his just showing the firm name like everyone else's?

 

[jgideon]

Usually name is 'pulled' by the receiving end. Number is sent foward with call setup. Is this T1 with ATT a 'PRI' or a plain T1? I've never seen this on Nortel, but on Avaya equipment, there can be avaya-to-avaya calls that will actaully display the the extension name in the PBX on the far end by using an extra field in the setup message.

 

[coniglio]

no PRI (if it was 24th channel would be D-channel, right?) any other suggestions? does SBC have anything to do with this?

 

[jgideon]

Ok..plain T1. Do you have any other routes available, or is this the only trunking? Is this station set up like all the other ones? The two ideas that come to mind are that this station has 'special' routing and is going out a different route which shows the specific DID, and that's where it's getting picked up. (Is the route that these were ported 'from' still active?) All of the plain ATT t1's i've seen only send one number for CPN or ANI. If we're talking 'normal' CallerID, then the C/LEC that is serving the DID number is the one that usually populates the name database. However, it is possible that the receiving end is using old data (some telco's don't like to pay for the database dip to retrieve name, which is why somtimes the far end will just say '(state name) call' instead of the listed customer name.

Unfortuantely I don't work with the switches enough to have too many suggestions there.

 

[kcfonman]

This is a problem with the Orginating CO that owns the NPA-NXX, not your CLEC. The farend will dip into the originating CO's SCP to determine what name shoul be displayed. This will happen no matter what name you maybe presenting to the PSTN. You CLEC must contact to owner of the SCP data base and have them correct it.

This can turn into a huge finger pointing match if the CLEC and incumbent LEC are hostile to each other.

Good Luck.

 

[coniglio]

which i assume they will be since I just dumped the CLEC for long distance and went with AT&T. So if I ported these DIDs from SBC to AT&T does that make AT&T the Originating CO? this job is crazy.....and I wouldn't even have this job anymore if it wasn't for you wizards at tektips.

 

[rachelle]

Your only source for recourse on this issue is to take your complaint to AT&T. Since AT&T is the primary carrier of this T1 you should start with them. Not all carriers will update their data base regularly. Start with them and be firm. They can and will resolve the issue with the appropriate amount of proding. Good Luck!

rachelle

no matter where you go, there you are.

 

[coniglio]

I found some potentially helpful info in my NTP and would be happy to fax you a few pages if you give me your fax #. one item says "on trunks equipped w/far-end asup the PSP CLS is enabled in software and causes call-duration recording in CDR records to begin only upon receipt of answer supervision from far end. for trunks not equipped with asup, the PIP cls is enabled and call-duration recording begins immediately upo near-end trunk seizure".

 

[rachelle]

I'm not real comfortable posting a real phone number. How about I give you a call or send you and email. You can always email me at rachelle.l.cassetta@census.gov.

no matter where you go, there you are.

 

[coniglio]

i understand. I can't figure out how to cut-and-paste the NTP but let me know if my last post helped and if you need more info I'll start typing away.

 

[jjmcc2]

You need to print out his TN and a TN of one that works correctly. After his number on Key 0 you should see a 0 or another number, this number tells the system which CLID table to use. You can print out the CLID table in load 21.

>ld 21
PT1000

REQ: prt
TYPE: clid
CUST 0
SIZE 256
RNGE

INTL

ENTRY 0
HNTN 987
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 6894040 (this is where you company number goes)
DIDN NO
HLOC 540
LSC 4

ENTRY 1
HNTN 987 (Area CODE)
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 689 (NXX)
DIDN YES
HLOC 540
LSC



REQ:

ld 20

KEY 00 SCR 5440 0 MARP (The Zero tells to use CLID 0 table)
CPND
NAME J Brandt
XPLN 14
DISPLAY_FMT FIRST,LAST

 

[coniglio]

Well, all the DIDs are set to 0 for CLID. Any other suggestions? thank you.

 

[Nortellian]

contact your telco and ask what name there outpulsing for these numbers

 

[Nortellian]

or different t's from the telcos send out different information. check the routes these calls are going out over.

 

[coniglio]

they have one T1. All traffic goes over this first, copper second.

 

[jjmcc2]

What does your CLID table 0 look like? When the guy dials out is he using 9 for the access code?