I cannot dial a foreign IP Office extension from the Embedded Auto Attendant

[Gerrard04]

Hi to all, I need your support please

I have an Embedded IP Office auto attendant. My question is whether, through an integrated auto attendant, can a non-IP Office extension be dialed through the auto attendant menu, in this case a CM8 extension?
IP Office extensions start with the number 5
CM8 extensions start with the number 2
I attach the image.

 

[AACon]

If I remember correctly, direct extension dial will only recognize the extensions/users on the system for embedded. You'd have to create users for each extension and then forward them to shortcodes that dial to the CM8. I mean there are other ways of doing this...but it's a pain in the rear.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[Gerrard04]

Hi AACon
But to create a user for each CM8 extension, in my case are many CM 8 extension and furthermore it is also required to transfer to another CM7 PBX. Do you know if there is another solution for this requirement?
I tried with a transfer and at the destination I entered ????? because the extensions are 5 digits, also with 2XXXX but I was not successful

 

[IPGuru]

with a need like this I would suggest upgrading to Voicemail pro, which would be able to do what you require (although care would need to be taken to prevent VM fraud)

Do things on the cheap & it will cost you dear

Avaya Remote Support Engineer (A.R.S.E)

 

[AACon]

You could do it by linking auto attendants, but that is such a pain in the arse lol.
Here is an example i wrote up real quick just for you.

http://www.redtelone.com/ipo/embedded vm transfer.pdf

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[KottV]

Hi

It worked for me with embedded attendants. Extensions on foreign CM6 were dialable via ShortCodes, 2XXXX = Dial 2N in your case.