I can hear you, you can't hear me????

[cdiross]

Hi, I have an attendant on an M7310 who up until Friday cannot communicate with thier caller.

He can hear the caller, the caller cannot hear him.

We've switched out the handset, coil cord and even the phone.

Could a feature have been enabled which is preventing them from being heard by the caller?

Thank you for any help.

 

[jonsjacks]

It could be the line itself. Check to see if any other ext. have the same problem.

 

[exsmogger]

Make sure the handset is plugged into the handset jack and not the headset jack.

Brian Cox

http://www.jandjcommunications.com

http://groups.to/jandj/

(updated 3-13-09)

http://phonewire.blogspot.com/

(updated 3-13-09)

 

[pccal]

This is a common problem on Norstar systems. You will find that changing the port will work or just rebooting the whole system will clear the port.

 

[MarvO1]

pccal, You say this is common? Hundreds of systems installed and I just don't ever see this problem.

MarvO said it

 

[DSIDAVE]

I had a phone stop giving sound. I couldn't hear any dial tone on any line through the speaker or the handset.
I Swapped ports to fix.
I'll try reboot next time.

P.S. not very common problem I'm with U Marv01!

BIG-D

 

[curlycord]

COIL CORD??????????????????????



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[cdiross]

the curly coil cord from the handset to the base/cradle? That's what we've always called it.

 

[curlycord]

CURLY COIL CORD??????????????


just kiddin!

Plug in a smaller phone in the jack then put the bigger phone back, might reset the port.
Or go to maintenance and disbale then re-enable the port.

Or another port on the KSU and see if problem persist.

Make sure when you spwapped the CURLY COIL CORD and handset that you used a known working one.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[YnotPhone]

Marv01 and DSIDave, it's true that this issue is not common, but I think what pccal should have said was; that this is a known issue... where a handset - outbound or inbound can just stop functioning properly.

I had this kind of issue about a month ago and to resolve issue, I had to physically remove the set off the system, wait for about 10 seconds, and then re-connected the set for it to work.

I tried everything from changing handsets, line cords, then I physically swapped out two sets (1 problem set and 1 working set - with autoset relocation activated), and eveything started working... then swapped the sets back, and everything was working as it should.

But CDIRoss, I would try DSIDave's advice, and try to move problem set to a new port on the system; it could be a bad port, and a re-boot is always a good alternative!

 

[pccal]

We could debate the use of the word common on another forum but the important part is that I provided the fix.

 

[cdiross]

@ curlycord.....

Plug a bigger phone in? Like a 7316, let it initialize then unplug and replace back with the 7310?

----I checked to see if they plugged the handset in the wrong connection on the base and they did not.

 

[curlycord]

yes, plugging in an 08 set would reset the port.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[curlycord]

Sorry....I mean M7208 or T7208 and not a 16.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[RikRodgers]

Issue "common" to most pone systems I work on, not just Nortel. Reboot normally fixes it, if it's not a bad handset or clogged headset mouthpiece (most common).