I can´t change, create or delete announcements on VAL

[upss]

Hi,

I have a S8700 with 4 vals boards with free space enough in each of them.
When I enter the command "change annonuncemnent" the S8700 shows "Error encountered, can't complete request".

It´s very important for me because I can not create any campaign.

Release:

Contains: 02.0.110.4
Reports as: R011x.02.0.110.4
Release String: S8700-011-02.0.110.4
02.0.110.4-5892 applied COMBO 5854 5100

 

[marcell55]

If you paste the contents of your "change announcements" screen here, maybe we can see something that's wrong with the inputs.

 

[upss]

thank MARCELL55, but the error is because I have one announcement without two fields: TYPE and PORT. When I complete this fields the machine shows the following error:

"Error encountered, can't complete request".

 

[marcell55]

What if you removed the other fields for that announcement, saved the changes and then tried adding it back from scratch?

 

[upss]

Hi,

I have seen the following thing in the docuentation:

NOTE:
When the successful execution of a command is prevented, an error
message that is usually self-explanatory displays. If the following message
appears, the software is most likely corrupt:
Error encountered; can’t complete request
In this case, follow normal escalation procedures.
Somebody has had this same problem?
How to solved?

 

[BHodgins]

did you ever get this fixed? if so, how? I have this error too

 

[upss]

I solved this problem when I called to Avaya.
I think It is a bug. I asked them to explain me the problem, but Avaya didn´t reply me.

If you scale the problem, please try ask to Avaya the solution.

Now I have this problem in another machine.
I have had this problem many times in differents versions of Communication Manager.