HW-Inventory Data Disappears

[ceigl]

hi all,
it seems that my hardware-data disappears from sms/sql-server (sms 2.0 sp4 hrp/sql2000).
all sms-clients are affected - not only the xp-clients but also the sms-servers.
when i look at a machine via ressource-explorer the processor shows up as "not available" and the mhz-rate is "0".
but i know for sure that there have been valid entries

any help appreciated - thanks !
chris

 

[snyderj]

There's a difference between no data and bad data. From your description it sounded like you're getting bad data. Since hinv gets its data from WMI, it is possible that the WMI repository is corrupted on the device on which inventory is taking place. The repository may need to be rebuilt.

Stop WMI service ("Windows Management Instrumentation" in services), delete files in C:\WINNT\system32\wbem\Repository, then restart WMI service. The repository is then rebuilt (takes a few minutes) then you can wait for the SMS hardware inventory to be performed or force it through the Systems Management icon in Control Panel (start hwinv component), or use cliutils (cliutils /start "hardware inventory agent&quot.

 

[ceigl]

Thanks for your reply

I did clean the repository but still the points "Memory" and "Memory Details" do not show up in the "Resource Explorer" / "Hardware".
They only show up under "Hardware History" and after a few days they also dissappear there

Any hints ?
Thanks,
Chris

 

[snyderj]

Is [site settings > database maint > tasks > delete aged inventory] set to an unreasonably short span? We've found that 15 days is about right.

 

[snyderj]

May want to check your heartbeat interval too. The heartbeat interval should be less than your delete aged inventory cycle.

 

[ceigl]

actaually i did this already (turning down the aged inventory data i mean) but that also did not work out.
what really surprises me is that i even don't see the "processor" under hardware - only under hardware history
it seems like the processor data is not collected or not generated....

 

[snyderj]

It's sounding like your sms_def.mof has changed or is corrupt. Verify that \inboxes\clifiles.src\hinv has a good mof.

Generally the processor doesn't change on a device, and the only way for it to show up in history is for it to be changed or for the mof to no longer report it (thus the change is to nothing and that would move the record to history).

 

[ceigl]

well, actually my sms_def.mof is not corrupt and it is existing on the client and on the server....
i tried to narrow down this problem a little bit:
when i install a new client the processor-details show up but disappear after a few days

any hints ?