my CEO has two exts. on his phone. 4200 is the primary DN (PDN) & 3200 is his rollover. His phone is set to LHK 1. he just installed a polycomm with 4200 as the DN. the tech set the HUNT to 3200 and the FDN to voicemail on this polycom. If 4200 is busy his calls are hunting to 3200. But since 3200 is not a primary DN his calls are not hunting properly. i don't know exactly what is happening but I am not allowed to ask him. I figured i can build a dummy 500 port with 3200 as PDN and have that hunt/fna to voicemail but, just my luck, they're out of 500 ports. they do NOT have MARP turned on. I remember seeing at my previous company phones programmed as KEY 0 xxx H. Or KEY 0 xxx 0. What do the "H" and the "0" mean and do i have any way of getting x3200 to go to voicemail without using a dummy 500 port? THANK YOU!!!!
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hunting--need help immediately!
- Thread starter coniglio
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McGruff753
MIS
I'm a little confused. Are these SCR's or MCR's? In your scenario "if 4200 is busy", which phone is he using? And what is happening during the Hunt? Does he need the Polycom to match his other phone, or can he have a different extension for the Polycom?
If possible, can you post both TN's for us? Thanks.
If possible, can you post both TN's for us? Thanks.
- Thread starter
- #3
They are SCRs. I can't post them now but I discovered that a polycom was built in software but never installed. The Polycom had the same ext as the CEO's PDN. The HUNT on the polycom was programmed to go to 3200 (the rollover of PDN 4200 on his digital set). but since 3200 is not a PDN the calls were not hunting properly. I don't know exactly what was happening because I am not allowed to ask but i outted the software-only polycomm and all is well.
McGruff753
MIS
When did we become mind readers? If we can't ask the questions, how can we fix them? Darn executives. Okay, I'm off my soapbox now.
Can the Polycom be a different DN?
Can the Polycom be a different DN?
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- #5
no. In plain english. And I'm with you on the question asking. I could do my job in 1/4 of the time i actully spend on these things. All i would've had to do is create a dummy 500 port and make the rollover DN the DN of the dummy 500 and i would've been all set. I was just wondering what the H means when I see it next to a DN sometimes (i don't see it here):
key 0 SCR 7865 H (what is this H at the end for?)
or the way all my switches are set up:
key 0 SCR 7865 0 (what does the 0 at the end indicate?)
key 0 SCR 7865 H (what is this H at the end for?)
or the way all my switches are set up:
key 0 SCR 7865 0 (what does the 0 at the end indicate?)
McGruff753
MIS
Hmm, a very good question. One in which I have not experienced. You had also mentioned in an additional post that MARP is not turned on? Maybe this has something to do with that. In my Option 11, the printouts are:
TN 13 15
Key 0 SCR 7098 MARP
TN 13 4
KEY 13 SCR 7098
My books that are inhouse are rather old, but if I find something, I'll let you know.
TN 13 15
Key 0 SCR 7098 MARP
TN 13 4
KEY 13 SCR 7098
My books that are inhouse are rather old, but if I find something, I'll let you know.
McGruff753
MIS
Also, just curious, why is MARP not turned on at this site?
Nortellian
Technical User
The zero is the default clid table number.
The "0" at the end is the CLID table associated with that DN; you have ISDN turned on in your PBX. The "H" is your indication that there are other phonesets that have that DN programmed on a key; one of them will have a CLID table entry. Usually 0, that is the default unless you have programmed and are using additional tables.
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- #10
Nortellian
Technical User
Yeah I don't think you want to just "turn it on".
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- #12
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- #14
turned on where? at the HNT prompt? does this have anything to do with MARP? what you are saying does not match this, does it?
The "H" is your indication that there are other phonesets that have that DN programmed on a key; one of them will have a CLID table entry. Usually 0, that is the default unless you have programmed and are using additional tables.
The "H" is your indication that there are other phonesets that have that DN programmed on a key; one of them will have a CLID table entry. Usually 0, that is the default unless you have programmed and are using additional tables.
The best option you may have is add the Hunt 000 (Means that the roll over ext. will be in hunt) and HTA as the hunt class of service. Of curse MARP need to be on. By the way the Polycom extension need to be a analog but with the MARP. Try that it will works I did a couple of times.
phonedude10
Technical User
H means cls=hta it has nothing to do with multiple appearance
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- #17
i don't think that will work, as the guy has a PDN and a rollover on his digital set but only (obviously, since it's a single line phone) his PDN on the polycomm. The Polycom was set to hunt to the rollover, but then the rollover didn't know to go to voicemail since the rollover is not a PDN. confusing, i know. but i took the polycom out so he's fine now. thanks for all your help.
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