Huntgroups for Transferring to User Voicemail

[beauuu]

My company leases out offices to multiple tenants here in the building, some of whom make use of a receptionist answering service that we offer. Currently, when an individual calls one of these tenants it will ring the phone at the receptionist desk, she will then get a little information from the caller and check if the tenant wishes to take the call or have the individual sent to their voicemail. Calls are directed to the receptionist desk for the extensions that need it by changing the call route. The issue with this is that if the receptionist has stepped away from her desk for whatever reason, the call will go to the voicemail of the front desk and it needs to go to the voicemail of the tenant the call was intended.

I know the solution to fix this would be to use hunt groups.. Would I need to setup the individuals each as an actual Hunt Group, rather than a user? If someone could give me some more information on how to do this I would be grateful.

Thanks.

 

[tlpeter]

Use voicemail pro and use a variable action with a ddi check.
A lot of work but it works flawlessly.

BAZINGA!

I'm not insane, my mother had me tested!

 

[beauuu]

Do you mind giving me some more detail on how to do this? We have Voicemail Pro with our IPO, but do not use a voicemail server.

Thanks.

 

[Greybeard191]

if you are running Vm Pro, then you are running a VM pro server. It runs on a server (well except for the barest of versions which will runn on a XP PC).

This is fairly involved... you should really get a proper business partner to do this work for you.

GB