huntgroup queing in scn

[tlpeter]

i was reading a tektip (193) and isaw that huntgroup queing is now supported over scn


IP Office 4.0 software has introduced Hunt Group Announcements to the list of supported features in a Small Community Network (SCN).

All IP Office 4.0 Hunt groups in a Small Community Network can have local calls be placed in a Queue and receive Announcements.

Prior to IP Office 4.0, Hunt Groups could only receive Hunt Group Queue messages at the site where Voice Mail Pro is installed. Hunt Groups located at remote IP Offices could not provide Queue Announcements. These Hunt Groups could Queue calls, but callers would only received ringing while in Queue and not hear the announcements. In 4.0 this behavior has changed and Hunt Groups can now provide Queue Announcements over the SCN.


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[PlatinumGuy]

correct

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[tlpeter]

i think a lot just don't know it (i didn't)


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[PlatinumGuy]

neither did i till last week.

I think there is a bug though, hee hee.

If you use synchronise announcements it doesnt work or something like that.

im sure somebody will find it sooner or later.

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[tlpeter]

does your problem has to do with this ???



176: IP Office 4.0 Synchronize Calls Feature
3rd July 2007 - Full PDF Text Version



This document is to clarify the intended operation of the Synchronize Calls feature. The Synchronize Calls feature introduced in IP Office 4.0 software allows you to use a single Voicemail Pro port to play hunt group queue announcements to multiple callers.

Please note that when this feature is enabled the following customized call flow activities are unavailable:

Announce ETA or position in queue

Auto attendants to present menus and perform actions based on DTMF Prompts

Transfer users from the queue announcement to a destination other than back into the queue



As the Voicemail is servicing all callers using a single port it is unable to distinguish between individual callers and as such is unable to perform these individual actions.

If you need to use these features Synchronize Calls must be disabled.



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[PlatinumGuy]

No mate, apprec your input though.

I heard yesterday something along the lines of if you turn sync on you dont any queue announcements at all.

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