huntgroup in 4.1.15

[dhibsystel]

I have an IPO406 version 4.1.15, I route call to a huntgroup.
in the huntgroup there are 3 users.

when an incoming call comes to the huntgroup it rings only in the first user and dosn't comes in the second user if no answer from users 1 in the list

 

[Bas1234]

What are the setting of the group?

Sequential or Collective?
No answer time?
Overflow time?
Call waiting?

Greetzzz...Bas

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[dhibsystel]

the huntgroup is "sequentiel"
No answer time is 12
call waiting "by default"
call waiting "active

 

[Bas1234]

Disable call waiting and Queuing.
Delete the overflow timer if there isn't an overflow group.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[dhibsystel]

yes I do it but no result.
info: the call comes from an analog trunk

 

[Bas1234]

Does it work when you call the Hgroup internal?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[dhibsystel]

yes it work if I call the huntgoup internal

 

[Bas1234]

How is your incomming callroute programmed?

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[dhibsystel]

in the destination Tab :the huntgroup
in trunk groupe ID: the ID of the line ( 7)

 

[Bas1234]

How is the Service mode in the fallback tab, this should be ticked "in service"

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[dhibsystel]

yes in the fallback tab, it is "in service

 

[Lodde]

Use System Status to check that the incoming call really hits the group that you would like it to.
Because it sounds like the external incoming call does not end up at the group.

 

[amriddle01]

Also the users are ticked in the group I assume, not just listed.

ACS - IP Office Implement

 

[dhibsystel]

in the call status, I see that the call is going to the group but still ring in the first users in the group

 

[digitaljunkie81]

Make a new group and push a call through it, just checks that the original group was not corrupted some how.

After the call hits the first user where does it go?
Are there Forward Unconditional or Twinning features set for any of the users?

 

[anthonymo]

Turn off the huntgroups voicemail and turn down your no answer time, even if its just for testing to say 5 seconds.

 

[dhibsystel]

it always ring in the first user.

any one can do it in the lab.

 

[dhibsystel]

is 4.2 can resolve the problem ?