Hunt Question

[Arugg]

I have an VP with an issue with his call hunt pattern. His phone hunts to his admin and her phone hunts to another cover number then to VM. If the admin puts her phone in cover/send calls, the VPs phone rings but never goes to VM. I have reset each FDN and HUNT and the problem continues. I set the admin's phone to go to VM instead of the 3rd phone and it worked fine. The problem seems to be in the 3rd number. Suggestions?

 

[johnpoole]

try sfa in cls on the sec phone

john poole
bellsouth business
columbia,sc

 

[Arugg]

SFA is already set. What does SFA stand for?

 

[johnpoole]

sceondary forwarding allowed...do both phones have fna and fdn set to voice mail.. hunt will not take a phone to voice mail if it's ringing

john poole
bellsouth business
columbia,sc

 

[Arugg]

Here's what I got:

7090:
FDN 2094
HUNT 2094

2094:
FDN 7093
HUNT 7093

7093:
FDN 4509 (VM)
HUNT 4509

 

[johnpoole]

if 2094 is busy, and 7093 does not answer, it never forwards? just set up the same options here in the switch room and it works.. all numbers are marped right, marp is turned on all sets have sfa fna hta?

john poole
bellsouth business
columbia,sc

 

[Arugg]

All lines have MARP and sfa, fna, and hta. The way it is supposed to work is 7090 rings to 2094 then to 7093. This seems to work fine as long as 2094 is not busy.

 

[techman3030]

print out 2094's tn and post it.

 

[Arugg]

REQ: prt
TYPE: tnb
TN 4 0 7 6
SPWD
DATE
PAGE
DES

DES FPAMP1
TN 004 0 07 06
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 7093
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 13
SCI 0
SSU 0019
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFA GRLD CRPD STSD MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 7093
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLNG ENG
DNDR 0
KEY 00 SCR 2094 0 MARP
CPND
NAME MP
XPLN 14
DISPLAY_FMT FIRST,LAST
01 SCR 7093 0
CPND
NAME MP - OUTGOING
XPLN 17
DISPLAY_FMT FIRST,LAST
02 SCR 7090 0
CPND
NAME JB

DISPLAY_FMT FIRST,LAST
03 SSU 0019
04 SCC 0014
05 DIG 3 4 R
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 4509
17 TRN
18 AO6
19 CFW 4 4509
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 25 JUN 2004

 

[techman3030]

have you tried changing lhk to 1 on 2094?

 

[Arugg]

Nope. Not sure what the lhk is though. ?

 

[Arugg]

Got it to work. I used a known good hunt to compare. I needed to add the following CLS's - UNR, PUD, CNDA, SFD, ICDA, CFHD, FICD.

However, I'm having a problem finding the meanings for each of these and why they made a difference. Any help?

 

[sandyml]

UNR: Unrestricted access for outgoing calls (dangerous choice)
PUD: Call pick up denied; pertains to ability to pickup calls ringing on other phones
CNDA: Call Party name display allowed
SFD: Second level call forward no answer denied (opposite of SFA mentioned in earlier posts)
ICDA: Internal call detail recording allowed
CFHD: Call forward by call type denied
FICD: Forward intercome calls denied

Other than CFHD and SFD, the other choices really did not apply to your situation.

 

[Arugg]

So why did it work? I set the SFA and CHFA to deny.

 

[techman3030]

It was probably the cfhd/cfha. prt your RDR data in ld 21 and look it over, also look up call forward by call type and second level call forward in the software features guide to learn more about them.