Hunt Groups 1

[commsguy]

Does anyone have any FAQs or such for setting up Hunt Groups? I set everyhting up according to the Installer Manual but itjust rings when you calll but none of the sets ring.

Thanks.

 

[executone]

Make the Hunt Group number 1 and the Hunt Group extension to be 301. Add all the telephones as its members. Then program the hunt group if busy setting to queue and the overflow extension to be that of the voicemail DN (extension). You will build and initialize a Hunt Group mailbox with its extension being the Hunt Group extension 301.
Note..... If you make your System a two-digit extension system you will not have Hunt Groups available to it. If you have 3 digit extension or more you will.

Good Luck!!

 

[mroberts]

System programming - Show
Hunt Groups - Show
Show group: - Next
HG01:707 - Show (707 is the hunt group ext number. On CICS systems it would be 290)
Member DNs - In your display an ADD button comes up. Press ADD
M001: ___ - enter the first extension number you want to be part of the hunt group
M001:223 - Show
Appr&Ring - Setting the ext to have the hunt group appear and ring on it will automatically assign a certain button on the phone. Setting it to Ring Only will make the hunt group calls come in on intercom keys.
Hit Show again to get it back to
M001: 223 - Press the ADD button again to continue to add members to the hunt group.
Hit the Header button
Member DNs - Next
Line assignment - Show if you want to assign lines directly to the hunt group. Next to go on.....
Mode: Broadcast - This will make the incoming calls ring all the members ring simultaneously. Rotary and sequential doles the calls out one set at a time. Press Next.
If busy: Queue - Meaning that if everyone is busy, the call will be held in a que until the timer times out and it will try again. The caller will only hear ringing though. Press Next
Q timeout: 45. - Next. This is how long in seconds the call will remain in que before trying to distribute the call again.
Overflow: ___ - Enter the extension number you want the call to overflow to when everyone is busy and the que has expired etc.
Name: HG01 - You can name the hunt group whatever you want.

That's it.

MRoberts
mroberts@americaii.com
If you find a tip helpful, please mark it as such.

 

[mroberts]

Oh and if you're on a CICS the hunt group extensions start at 290. MRoberts
mroberts@americaii.com
If you find a tip helpful, please mark it as such.