Hunt Groups

[rval80]

I have a customer that has a hunt group set up for their dispatch area. When the hunt group is called, it goes to an exension that is not even part of the group. I have checked control sets, prime sets, and everything seems to be ok. What can I be missing here?

 

[cook1082]

Is the line that is assigned to the hunt group also assigned to that phone.

 

[rval80]

No. There isn't a line assigned to the hunt group. If someone calls in to system A, they are supposed to be able to dial 1 to get dispatch. 1 should then take them to the hunt group on system B. It's going to the right location, but wrong extension.

 

[lcs226]

Check target line programming for the set that is ringing.

 

[rval80]

I forgot to program a target line for the hunt group. Small, but aggrivating oversight on my part.