Hunt groups with users from seperate Ip Offices (SCN link) 6

[Gruelius]

Hi all

We have offices in 3 states, each state has a customer service department with the main office having more employees

The call process is

caller calls their local state, if call is not picked up call overflows into a hunt group containing the local state members and the main office members.

Is this a No No for avaya ip offices? network is going crazy atm, just wondering if ive made a mistake with this configuration. pulling out hairs atm

and is there a way to view current calls? i have a strange feeling someone has transferred their voicemail to other states accidentally a few times, will reboot the avaya's tonight but getting spanked atm over this one. with no calls on the network we had 14 upstream connections from our main office IPoffice maxing out the 115kilobyte/sec allocated uplink (moving to fibre soon).

Thanks everyone

 

[kholladay]

Naa. I do it all the time so don't worry about it. And anyway, I do a good enough job looking like an inconsiderate ass without the use of this forum.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[CarGoSki]

Tek-Tips - get your free support here!"

I use it more for comedy relief.

 

[Greybeard191]

thanks khollady, that's one of the clearest explanations of how to set up an SCN that I've seen.

GB

 

[Bas1234]

If you are on R6 or higher you can enable SCN discovery in the manager. File > Preferences > Discovery > tick SCN Discovery.

Also in the "monitor" then you have a "Network view" option under status.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[Gruelius]

This is the response i have gotten in regards to this issue from our managed service provider, i think we will be looking for a new provider as i asked twice they check the configuration of the 4 pbx's and they didnt even bother.

Is this statement correct in regards to star topolgy being superior and direct media path often resulting in one way calls?

"The most effective way for the SCN to work is a star topology. Whichever site has your voicemail pro should have an IP line to each site. The remote sites should only have one line back to the main site. The main site will tell all the sites how to get a call across the network. This will reduce the amount of broadcast traffic for a start freeing up some bandwidth.

Direct Media Path should be off as this often results in one way speech. "


Thanks

 

[tlpeter]

They are true about the star topology but that was till 5.0 where the mesh network was introduced.
Turning off direct media path to prevent one way speech is really stupid.
Direct media path should be enable all the time and should only be turned off when this is documented or for temporarily speech issues.


BAZINGA!

I'm not insane, my mother had me tested!