Hunt groups with users from seperate Ip Offices (SCN link) 6

[Gruelius]

Hi all

We have offices in 3 states, each state has a customer service department with the main office having more employees

The call process is

caller calls their local state, if call is not picked up call overflows into a hunt group containing the local state members and the main office members.

Is this a No No for avaya ip offices? network is going crazy atm, just wondering if ive made a mistake with this configuration. pulling out hairs atm

and is there a way to view current calls? i have a strange feeling someone has transferred their voicemail to other states accidentally a few times, will reboot the avaya's tonight but getting spanked atm over this one. with no calls on the network we had 14 upstream connections from our main office IPoffice maxing out the 115kilobyte/sec allocated uplink (moving to fibre soon).

Thanks everyone

 

[Gruelius]

couldnt find a edit function

The other thing is i have removed our meshed SCN network 6 different ip offices all connected to each other pretty much :S

We have the following layout atm



A - B
|
C


how can i configure it so calls from B to C and C to B are made directly without traveling through A. I heard selecting direct media path will do this however i would prefer to manually add entries so it will always work when it is working.. haha

 

[hairlessupportmonkey]

this will depend on your network and vpn

you will need a meshed network to use direct media path.

You will need to make B and C aware of each other

The Avaya KB will guide you

http://marketingtools.avaya.com/kno...?zoom_highlight=Supported+SCN+Network+Layouts

ACSS - SME
General Geek

 

[Gruelius]

would you mind saving/uploading that pdf for me? want to do some reading on it for tomorrow and i dont have a soldto number handy (7pm here)

 

[hairlessupportmonkey]

no - as a professional IPO installer you MUST have access to the Avaya KB.

please set up your own SSO login.



ACSS - SME
General Geek

 

[kholladay]

Is it a "no no" absolutely not. It is a basic function of the IP Office for the past several versions. This feature is known as distributed hunt groups (in Manager I believe is is listed as broadcast group) which is the ability to have members from multiple systems part of the same hunt group.

However experience would lead me to believe that your comment "ive made a mistake with this configuration" is most likely true. While there are a great number of ways things can be done with this system there are many that will work but not work well and you may have found one of them.

If you are not a seasoned installer, as this post leads me to believe, find one (if you're in the U.S. you can always find me). The best way to learn is via experience and that experience is best gained without burning through customers while you botch their installs along the way.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[Gruelius]

Our professional install had lines going to invalid IP's and the phones were not redirecting calls properly. After rebooting them last night call quality is fine and the lines are not saturated i just need to get the B-C link working to reduce load on A.

i would have gotten our managed provider to do it however they have just been handballing us around saying that we are maxing up our uplink (we had >110kilobytes/sec of data being used with no active calls), so now with this working setup i can go to them and get an explanation.

And just to clarify i am not installing systems i just work for an organisation with 4 IP offices, everything had issues here (not just our phones) before i started this job, slowly fixing everything, implimenting backups e.t.c.

Again thanks ill get onto our service provider for the soldto number

 

[Gruelius]

sorry i meant to say rebooting them with the new lines and config the call quality had improved, rebooting them with the old cfg's still had the same issue

 

[Gruelius]

sorry, is there a way to edit posts? i dont like it when people post 3 or 4 times in a row haha!

I have a feeling that our services provider will not willingly share this number or the documentation. I would just like a small exerpt on this specific function so that i can either set this up or verify that the phones were set up correctly.

And if that isnt possible do avaya sell small items that carry a soldto #? e.g. like buying a ide cable to qualify for oem XP back in the day.

Thanks

 

[tlpeter]

Do you have direct media path enabled?
Do you have Huntgroup advertising turned on?


BAZINGA!

I'm not insane, my mother had me tested!

 

[Gruelius]

i enabled direct media path on the B & C avayas but they only have one line going to the vic unit, do they need links pointing to each other? and do i need to program short codes or will the SCN component automatically detect that

huntgroup advertising is on

Everything now works fine, however i expect when we get a busy period with calls the A base will be saturated if B and C do not talk directly.

It has been hinted that they need lines added to each other however i just have backed up all the configs and have contacted our managed service provider and asked them to configure it. Have also asked for that technical document posted but i doubt i will get it from them.

Again if someone could pass me that doucment it would be great. Also in general what is the best edicate with managed serverices and it deparments, can the departments themselves change things/add port forwards e.t.c. without consulting the service provider or is it best to log a ticket and let them handle it. I understand if services were downed due to a bad config the repair by the service provider probably would be billed ontop of monthly service or something...

if you cant tell im new to it support/sysadmin, only been working here 3 months now. before that was just a nerd lol

 

[IPGuru]

Our professional install had lines going to invalid IP's and the phones were not redirecting calls properly. After rebooting them last night call quality is fine and the lines are not saturated i just need to get the B-C link working to reduce load on A.

i would have gotten our managed provider to do it however they have just been handballing us around saying that we are maxing up our uplink (we had >110kilobytes/sec of data being used with no active calls), so now with this working setup i can go to them and get an explanation.

it is because of exactly that type of 'installer' that HSM & KHoladay made there comments

1st I would suggest finding a competent installer (professional just means they get paid for it )

for direct media path to work your data network needs to be able to correctly route data to all devices at each location you do not need any extra voip links programmed on the IPO
the SCN should pick up all of the other sites without problems although as you are on a recent firmware version you could add a line from a-c, this would still require you data routes to be correct to enable direct media path.



Mundus vult decipi decipiatur ergo.

 

[Gruelius]

when you say routes do you mean traffic just needs to be able to reach it? or do ip routes have to be added on the avaya

they are all on different subnets on the same network from the same provider.

How can i verify without using the networking hardware that its working?

So with correct IP routes, SCN fully functioning, if it is in a


A - B
|
C

configuration with all the ip routes set, A needs lines to B and C, B needs a line to A with direct media path enabled and C needs a link to A with a direct path enabled.

Even if it works both ways id rather have it in the configuration with the lowest amount of traffic and reduced redundancy as we have a limited upstream bandwith for the moment.

thanks

 

[hairlessupportmonkey]

open system status on site B and see if you can ping site C and vice versa

if you can then just create an SCN between B and C

Job done

christ.

ACSS - SME
General Geek

 

[Gruelius]

yes but i need to see if calls are actually going direct from B - C instead of going through the A system. will pinging do that?

I have checked network connectivity before its fine and its a direct route

if you cant be bothered answering stupid questions without negative comments then just dont reply, i do the same on car forums

 

[hairlessupportmonkey]

the SCN will automatically route calls based on the configuration. if you have all three IPOs in a meshed enviroment, then calls from B to C will bi-pass A if you have direct media path on.

ACSS - SME
General Geek

 

[kholladay]

You can have one of two different setups depending on your actual WAN layout.

If your WAN is setup as such

A
/ \
B C
Then you need a "star" configuration. In that each remote only has a connection to the primary site.

If you are setup as such

A
/ \
B---C
Then you can use either "star" or "mesh" in that all nodes have connections to all others.

For the sake of the example:

>>>Star Topology
Site A:
Router: 192.168.1.1 255.255.255.0
IP Office: 192.168.1.2 255.255.255.0
...Route 192.168.2.0 255.255.255.0 GW 192.168.1.1 LAN1
...Route 192.168.3.0 255.255.255.0 GW 192.168.1.1 LAN1
...IP Trunk 192.168.2.2, Yes Direct Media Path, G729 (to start)
...IP Trunk 192.168.3.2, Yes Direct Media Path, G729 (to start)

Site B:
Router: 192.168.2.1 255.255.255.0
IP Office: 192.168.2.2 255.255.255.0
...Route 192.168.1.0 255.255.255.0 GW 192.168.2.1 LAN1
...Route 192.168.3.0 255.255.255.0 GW 192.168.2.1 LAN1
...IP Trunk 192.168.1.2, Yes Direct Media Path, G729 (to start)

Site C:
Router: 192.168.3.1 255.255.255.0
IP Office: 192.168.3.2 255.255.255.0
...Route 192.168.1.0 255.255.255.0 GW 192.168.3.1 LAN1
...Route 192.168.2.0 255.255.255.0 GW 192.168.3.1 LAN1
...IP Trunk 192.168.1.2, Yes Direct Media Path, G729 (to start)




>>>Mesh Topology
Site A:
Router: 192.168.1.1 255.255.255.0
IP Office: 192.168.1.2 255.255.255.0
...Route 192.168.2.0 255.255.255.0 GW 192.168.1.1 LAN1
...Route 192.168.3.0 255.255.255.0 GW 192.168.1.1 LAN1
...IP Trunk 192.168.2.2, Yes Direct Media Path, G729 (to start)
...IP Trunk 192.168.3.2, Yes Direct Media Path, G729 (to start)

Site B:
Router: 192.168.2.1 255.255.255.0
IP Office: 192.168.2.2 255.255.255.0
...Route 192.168.1.0 255.255.255.0 GW 192.168.2.1 LAN1
...Route 192.168.3.0 255.255.255.0 GW 192.168.2.1 LAN1
...IP Trunk 192.168.1.2, Yes Direct Media Path, G729 (to start)
...IP Trunk 192.168.3.2, Yes Direct Media Path, G729 (to start)

Site C:
Router: 192.168.3.1 255.255.255.0
IP Office: 192.168.3.2 255.255.255.0
...Route 192.168.1.0 255.255.255.0 GW 192.168.3.1 LAN1
...Route 192.168.2.0 255.255.255.0 GW 192.168.3.1 LAN1
...IP Trunk 192.168.1.2, Yes Direct Media Path, G729 (to start)
...IP Trunk 192.168.2.2, Yes Direct Media Path, G729 (to start)


All this assumes your routers are properly setup. Now, regarding your "professional install"...never speak to them again. And tell all your friends about their service. If you must speak to them again, and you're in the US tell them to find me and I'll do their programming but they should not touch an IP Office again until they've gone to a class or 5.


Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[Gruelius]

thank you all for detailed responses. can consider this one closed

 

[hairlessupportmonkey]

nothing like a bit of dine and dash huh?

"Tek-Tips - get your free support here!"

Kyles post deserves a star just for the amount of effort he put into it alone!

ACSS - SME
General Geek

 

[Gruelius]

ive used this forum before googling, but only lurking. when i have some repeutable knowledge i may make a regular visit here, the lack of edit function is killing me, makes me look like a inconsiderate ass posting 3 times in a row