Hunt groups, queues and voice mail

[maverick2689]

Hi, been a while since I've had a big question...

I have a small hunt group (5 members) with a queue. With that I have an announcement. The usual "all operators are currently busy helping blah-blah" The announcement is set up on a TN750B

I would like be able to give callers an option of continuing to hold, or pressing zero (or whatever) to leave a message.

Is this possible, either with this announcement board, or another board, or am I into vectors?

Thanks
Kyle

We must all hang together, or assuredly we shall all hang separately.

 

[mikeydidit]

You are getting into vectors with what you are wanting to do. Once your are in your announcement you are there. With a vector you could still use the tn750 for your announcement.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[inerguard]

to clarrify, the 750B is fine to use for the announcements.

On the vector, you use

collect 1 digits after announcement xxxx

goto step x if digits = 1
goto step x if digits = 2

etc



Derek

[Started on Version 3 software 15 years a go]

 

[maverick2689]

Thanks to both of you - I had a feeling that's where I was at.

We must all hang together, or assuredly we shall all hang separately.