OK, I have this issue that I have been trying to figure out and don't know what could be wrong.
I have Avaya IP Office 9 with VMP (Distributed) 9 as well. The Hunt Group is a collective group. I had Queuing on (Just turned that off thinking maybe), Overflow is off. Night fall back is setup to run between 5:30pm and 7:am. Voicemail is setup to answer after 45 seconds. Announcements are off. If I forgot something let me know, just a bit frustrated ATM
We have a Hunt Group setup in a call center. There are only 4 users on the group. The group is setup to send calls to the groups Voicemail box if no one answers. Most of the time that works just fine. But sometimes the calls end up in one of the group members voicemail box rather than that for the group. I am open to any idea's.
I have Avaya IP Office 9 with VMP (Distributed) 9 as well. The Hunt Group is a collective group. I had Queuing on (Just turned that off thinking maybe), Overflow is off. Night fall back is setup to run between 5:30pm and 7:am. Voicemail is setup to answer after 45 seconds. Announcements are off. If I forgot something let me know, just a bit frustrated ATM