Hunt Group Voicemail

[Hunnicut]

OK, I have this issue that I have been trying to figure out and don't know what could be wrong.

We have a Hunt Group setup in a call center. There are only 4 users on the group. The group is setup to send calls to the groups Voicemail box if no one answers. Most of the time that works just fine. But sometimes the calls end up in one of the group members voicemail box rather than that for the group. I am open to any idea's.​

I have Avaya IP Office 9 with VMP (Distributed) 9 as well. The Hunt Group is a collective group. I had Queuing on (Just turned that off thinking maybe), Overflow is off. Night fall back is setup to run between 5:30pm and 7:am. Voicemail is setup to answer after 45 seconds. Announcements are off. If I forgot something let me know, just a bit frustrated ATM

 

[rdoubrava]

One of the hunt group members have forwarding turned on.
Under User - Forwarding tab.
Make sure the box is unchecked for Forward Hunt Group Calls

 

[Hunnicut]

I checked that, not only is Forwarding not on or setup none of them know how. I wish it was that easy, thanks for the reply. I did double check though to be sure.

Thanks, still looking.

 

[Greybeard191]

do calls overflow anywhere, to another group, with someone in that group possibly having forwarding (inc. HG calls) turned on pointed back at a user in the first group?

FWIW, in R9 you can turn ability to manipulate forwarding off on a user by user basis... user/telephony/TUI. Just sayin'

GB

 

[critchey]

You said that the night fallback is set from 5:30PM to 7AM... you are not trying to go past midnight right? It needs to be 5:30PM to 11:59PM AND 12AM to 7AM or there will be issues.

The truth is just an excuse for lack of imagination.

 

[Hunnicut]

Yes, the fall back is over night, I was just trying to abbreviate things. I am not 100% convinced that someone doesn't have Call forwarding on with Hunt Group, so I am going to try Greybeard191 suggestion. I also did some other programing for something else that effected this group. Between these two things I will have to monitor it. Thanks for the tips.

 

[critchey]

If your time proflie is 5:30PM to 7AM you must break it up to not go past midnight as this will cause random issues to happen. Not sure if this is your only issue but it certainly is one that you should fix and see if it gets any better.

The truth is just an excuse for lack of imagination.