Hunt Group Voicemail

[dbal640]

Hello All,

I have setup a hunt group and enabled the voicemail. We currently have voicemails in it but can't get to them. Even when dialing *17 and entering in the extension and password. Do these store somewhere else?

What I'm trying to do:
This hunt group has 2 users in it and they will need to check the voicemails that come into this group. I was trying to make it so they would have a button they could use to check the voicemails. Since they are part of a call center we didn't want to enable the users voicemail box since other calls may get in there.

I have tried making the button for voicemail collect with the "?GROUPNAME" but it says nothing is in the inbox even though I can see them on the system status screen in Avaya IPO manager.

Any help or configuration ideas would be much appreciated.

Thanks!

 

[smokinjoe2938]

under the users/source code/ enter a capital H followed by the hunt group name, example HMain, then give them a visual voicemail button, then group messages will be listed under the group name in visual mail

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[dbal640]

Thanks Joe!!!

This is exactly what we needed.