Hunt Group Voicemail (NO Voicemail Pro)

[0x41414141]

I am having problems setting up voicemail for a hunt group on Avaya Office IP Manager 6.2

I have the group setup and working, and voicemail enabled however voicemail never picks up. Is there additional configuration that needs to be done?

Thanks for the help.

 

[Northeaster01]

The VM no answer timer is default on Huntgroups at 45 seconds. Did that get changed? Or perhaps you have another timer set to a shorter time (ie overflow timer??)
I take it you are calling the extension # of the hunt group, and not one of the member extensions.. Just checking.

 

[0x41414141]

I have three users associated with the hunt group, Voicemail Answer Time is 45 seconds and No Answer time is set to 15 seconds, so to my understanding each user will have a total ringing time of 15 sec before moving on to next user, with total being 45 seconds till VM picks up.

 

[amriddle01]

Only if that group is the initial target, it can't be an overflow group or being forwarded to

Not happy with Avaya ATM....

http://www.ipoffice.tel

 

[0x41414141]

These are my settings:

Name: FooHuntGroup
Extension: 301
Ring Mode: Sequential
Overflow mode: Group
Hold Music Source: System Source
Agent's Status on No-Answer Call : None
No Answer Time: 15
Overflow Time : Off
Voicemail Answer Time: 45

Extension Overflow Group List
---------------- -------------------------
101 USER1
102 USER2
103 USER3

Voicemail is set to ON and to forward a copy.

 

[amriddle01]

Is it the first target of the call though?

Not happy with Avaya ATM....

http://www.ipoffice.tel

 

[0x41414141]

Yes, there is no forwarding to this group at all.

 

[TelcoAdy]

Your title says no VM Pro so I take it you do actually have voicemail?

If your running Manager 6.2 then I assume you've got either a IP406 v2 or an IP500 v1.

Both of these will have a compact flash card installed to use embedded voicemail.

Does the voicemail respond if you dial *17 off the handsets

 

[0x41414141]

All the Voicemail functionality works on all the individual lines and handsets except when I try to ring the hunt group.