Hunt Group Voicemail Exclusive Access

[CamIAm]

Thanks for any suggestions:

I've recently had users complain that they are able to collect VM from a group box, simultaneously.
Prior to our last VM upgrade this was not possible apparently?

Is there any way to limit Hunt Group VM collection, to one user at a time?
If two people collect the messages, both get the prompt that there are x new messages.
This causes duplicate follow up calls to clients. Neither knows that the other has already collected the VM.

 

[IPGuru]

That should not be happening
what version of IPO & VM are you running?

it sounds as though you may have identified a bug

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[socalsteve]

I would try that yourself, login from two phones at the same time.

 

[CamIAm]

Thanks IPGuru.

IPO 8.1.67 and VM 8.1.9102.
Voicemail is centralized on this server.

I've tested by having one user access the HG Voicemail and wait at the prompt that says: "press 2 to hear your new messages", then I've logged in, and the wav file plays: "you have x new messages" "press 2 to hear your new messages" etc.
This would be normal behaviour I suppose because the status flag for the new message would still be +N.

It would be better if the second access was not allowed.

 

[tlpeter]

I have heard of this issue too at one of our customers who has more then a hundred of voicemail on one group each day.


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