Hunt Group voice mail problem

[perk31]

I have an inbound line being answered by the auto attendant. One option in the tree transfers to a hunt group. There are three phones in this huntgroup that I want to ring sequentially and if there isn't an answer I want it to go to voice mail.

The problem I have is that the hunt group is answered by voice mail after 5 rings which is not long enough. It would appear to be the default for all internal DN calls. Does anyone know how to change this?

 

[LKev]

For starters which voicemail box answers? In the meantime though, if you have your hunt group set to sequential you should have a setting for HUNT DELAY. This setting allows you to program the number of rings the system permits before moving on the next set of the hunt group. The default setting for hunt delay is four. You may want to try bumping that up a little higher. Hope that helps.

Kevin

 

[rconn]

I suspect you need to set the prime set to none in line programming to stop the VM from answering the call at 5 rings. Calls ringing on a hunt group button do not trigger the set mailbox to answer. It will be the Delay Ring Transfer feature causing the call to be answered by the VM.

To get the call to go to VM after going around the hunt group you will need the call to overflow to a set with a mailbox. This set could be one of the sets in the hunt group. The set will not start counting rings until the call drops out of the hunt group to the set. The overflow set could be another set that is forwarded to VM. I have used an ATA forwarded to voicemail and have the message notification go to another set.


Hope this helps,

Rob