Hunt group to cellphone 1

[LazzeZee]

Hello,

I am not really skilled in working with Avaya IP Office, but i'm trying to learn.

I have this support number (extn: 240) that should send the call to (241) and if that phone is not picked up i want it to forward to an external number (cell phone) and if that doesn't answer either i want to forward to 242.
I have tried to setup a user with extn 243 with the SIP of the external number (cell phone) and if i call 243 internal, the cell phone rings. So far so good.

But if i add the 241, the cell phone and the 242 to the huntgroup and call it, the 241 will ring and then the 242 will. But it skips the external.
I have tried to set the hunt group up only having the 243 number (internal - using cell phone number) but the cell phone never rings then.
Is there anyone out there that can tell me what i'm doing wrong?

We're running Avaya IP Office 6.1 Manager. Please let me know if you need additional information.

 

[holdmusic34]

User> Forwarding for cell phone extension >tick forward hunt group calls.

To elaborate:

240 should be the pilot of your HG
You've set the group to sequential?

HG Pilot ext 240 named Support with N/A timer and Voicemail timer applies from this point.
1: 241 N/A timer applies
2: User named Supportcell (say 245) unconditionally forwarded to external number. Tick forward hunt group calls. N/A answer timer applies- mobile may not have a chance to ring before this timer takes effect.
3: 242

Kids, Kids, It's Avaya. You're both right.

 

[LazzeZee]

Awesome mate. Thank you! And quick response!!