Hunt Group to Auto Attendant

[Shermanchicken]

Customer has an IPO 500(version 7.0)embedded voicemail. They have four lines that ring the main hunt group( consists of 5 phones). What they want is after 5 rings they want it to go to the auto attendant that gives them the option to dial a person's extension. They don't want a general mailbox. I have tried to setup an overflow hunt group that consists a phantom extension that forwards to a short code. Everytime I call the phantom extension or the overflow hunt group it rings once and says, "The party is unavailable, please leave a message at the tone." I am I missing something. Thank you.


Overflow group sequential

phantom extension forwarding to shortcode of 888


shortcode

Code: 888
Action: Auto Attendant( also tried Voicemail Collect here)
Dial: Attendant

 

[TouchToneTommy]

Dial should be AA:Attendant (or AA:whatever the name of the attendant is)

 

[TopperH]

Dont't forget to tick the "forward huntgroup call" option on the user setting

 

[kholladay]

http://www.ipofficehelp.com/HOWTO_EVM_HG_to_AA.html

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

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