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Hunt Group Rings Busy or Forever

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hobbes80

hobbes80

MIS
Dec 2, 2004
47
US
I have IP Office, version 5.2(52).

I have a main hunt group that calls come into at extension 8900. When I have no hours set, it rings through all the phones as it should. When I set it to be on "Night" or "Out of office" hours, it is supposed to forward to a Hunt Group called "After Hours", which has 1 user in it.

That user has no phone and is set to unconditionally forward to an 800 number that is our answering service. I have called the answering service from a phone in the office and it works properly.

However, when I call out of hours, the line just rings and rings and rings. I've waited 8 mins, just keeps ringing.

The "No Answer" time on the after hours group is set to 300 so there should be enough time to forward the call. Queing is turned on, and set to 10 seconds. If I turn it off, I get a busy signal, call drops in less than 1 second.

I've made sure that DND is NOT turned on for the user. I am not at my office, so I can't test calling the extension to see if it forwards from another phone on the same network.

What am I missing, it HAS to be something stupid since this WAS working. I have no idea what changed between when it was working and when it stopped working as I have inherited this problem.

Thanks in advance.
 
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The provider and I stepped through that. It is all correct.

Outgoing calls work properly, only forwarded calls have "extra" or "missing" information for caller ID info that is causing the call to drop.
 
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You could try to add SHOW_LINEID_NOT_OUTSIDE in the NoUser Source Number, this was a 4.1 feature might work in 3.2

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
 
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Where do I add that? Sounds like it might work. (At this point I'll try anything.)
 
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In hte Manager Goto;

Users > NoUser > Source Number tab > add

SHOW_LINEID_NOT_OUTSIDE


Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
 
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Didn't work. I'm calling the folks that sold it to us for support (last ditch effort)...

If they don't have a fix, next thing is to upgrade to a newer/later version of the code if you guys think it will make a difference.
 
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Post the Monitor trace here, maybe one of us can see what goes wrong.

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
 
Upvote 0 Downvote
This what you are looking for?

Code: 
    Event 1  09/06/15 13:11:57  TEI 0
   08 Q.931 Call Control Message
      Call Reference Value              Orig       669
 M 05 Message Type                               SETUP
 I 04 Bearer Capability                   Length =   3
   90   Coding Standard                          CCITT
        Info Transfer Cap.               3.1 kHz Audio
   90   Transfer Mode                          Circuit
        Transfer Rate                        64 kbit/s
   A2   Layer 1 Protocol                   G.711 u-law
 I 18 Channel Identification              Length =   3
   A9   Interface ID                Implicitly Defined
        Interface Type                         Primary
        Preferred/Exclusive                  Exclusive
        D Channel Indicator              Not D Channel
        Channel Selection                 As Indicated
   83   Coding Standard                          CCITT
        Coding Type                             Number
        Channel Type                         B Channel
   81   Channel Number                               1
 I 1C Standard Facility                   Length =  21
   9F   Serv Discrim             Networking Extensions
        PDU Component Begins (hex)
                                   8B0100A10F020101...
 I 6C Calling Party Number                Length =  12
   21   Type of Number                 National Number
        Numbering Plan      ISDN/Telephony E.164/E.163
   81   Presentation Indicator                 Allowed
        Screening Indicator     User Provided - Passed
        Number                              8045257478
 I 70 Called Party Number                 Length =   5
   80   Type of Number                    Unknown Type
        Numbering Plan          Unknown Numbering Plan
        Number                                    3246

      Raw Hex Data
      08 02 02 9D 05 04 03 90 90 A2 18 03 A9 83 81 1C
      15 9F 8B 01 00 A1 0F 02 01 01 06 07 2A 86 48 CE
      15 00 04 0A 01 00 6C 0C 21 81 38 30 34 35 32 35
      37 34 37 38 70 05 80 33 32 34 36
      ------------------------------------------------
                           Event 2  09/06/15 13:11:57  TEI 0
                        08 Q.931 Call Control Message
                           Call Reference Value              Dest       669
                      M 02 Message Type                     CALL PROCEEDING
                      I 18 Channel Identification              Length =   3
                        A9   Interface ID                Implicitly Defined
                             Interface Type                         Primary
                             Preferred/Exclusive                  Exclusive
                             D Channel Indicator              Not D Channel
                             Channel Selection                 As Indicated
                        83   Coding Standard                          CCITT
                             Coding Type                             Number
                             Channel Type                         B Channel
                        81   Channel Number                               1

                           Raw Hex Data
                           08 02 82 9D 02 18 03 A9 83 81
                           ------------------------------------------------
                           Event 3  09/06/15 13:11:57  TEI 0
                        08 Q.931 Call Control Message
                           Call Reference Value              Dest       669
                      M 01 Message Type                            ALERTING
                      I 18 Channel Identification              Length =   3
                        A9   Interface ID                Implicitly Defined
                             Interface Type                         Primary
                             Preferred/Exclusive                  Exclusive
                             D Channel Indicator              Not D Channel
                             Channel Selection                 As Indicated
                        83   Coding Standard                          CCITT
                             Coding Type                             Number
                             Channel Type                         B Channel
                        81   Channel Number                               1

                           Raw Hex Data
                           08 02 82 9D 01 18 03 A9 83 81
                           ------------------------------------------------
                           Event 4  09/06/15 13:11:57  TEI 0
                        08 Q.931 Call Control Message
                           Call Reference Value              Orig         6
                      M 05 Message Type                               SETUP
                      I 04 Bearer Capability                   Length =   3
                        80   Coding Standard                          CCITT
                             Info Transfer Cap.                      Speech
                        90   Transfer Mode                          Circuit
                             Transfer Rate                        64 kbit/s
                        A2   Layer 1 Protocol                   G.711 u-law
                      I 18 Channel Identification              Length =   3
                        A9   Interface ID                Implicitly Defined
                             Interface Type                         Primary
                             Preferred/Exclusive                  Exclusive
                             D Channel Indicator              Not D Channel
                             Channel Selection                 As Indicated
                        83   Coding Standard                          CCITT
                             Coding Type                             Number
                             Channel Type                         B Channel
                        97   Channel Number                              23
                      I 6C Calling Party Number                Length =  12
                        21   Type of Number                 National Number
                             Numbering Plan      ISDN/Telephony E.164/E.163
                        81   Presentation Indicator                 Allowed
                             Screening Indicator     User Provided - Passed
                             Number                              7039688100
                      I 70 Called Party Number                 Length =  12
                        80   Type of Number                    Unknown Type
                             Numbering Plan          Unknown Numbering Plan
                             Number                             18664750988

                           Raw Hex Data
                           08 02 00 06 05 04 03 80 90 A2 18 03 A9 83 97 6C
                           0C 21 81 37 30 33 39 36 38 38 31 30 30 70 0C 80
                           31 38 36 36 34 37 35 30 39 38 38
                           ------------------------------------------------
      Event 5  09/06/15 13:11:57  TEI 0
   08 Q.931 Call Control Message
      Call Reference Value              Orig       669
 M 62 Message Type                            FACILITY
 I 1C Standard Facility                   Length =  26
   9F   Serv Discrim             Networking Extensions
        PDU Component Begins (hex)
                                   8B0100A114020101...

      Raw Hex Data
      08 02 02 9D 62 1C 1A 9F 8B 01 00 A1 14 02 01 01
      02 01 00 80 0C 52 49 43 48 4D 4F 4E 44 2C 20 56
      41
      ------------------------------------------------
                           Event 6  09/06/15 13:11:57  TEI 0
                        08 Q.931 Call Control Message
                           Call Reference Value              Orig         6
                      M 62 Message Type                            FACILITY

                           Raw Hex Data
                           08 02 00 06 62
                           ------------------------------------------------
      Event 7  09/06/15 13:11:57  TEI 0
   08 Q.931 Call Control Message
      Call Reference Value              Dest         6
 M 7D Message Type                              STATUS
 I 08 Cause                               Length =   3
   82   Coding Standard                          CCITT
        Location                  Local Public Network
   E0   Class                           Protocol Error
        Value      #96, Mandatory Info Element Missing
        Diagnostic                     Info Element ID
   1C   Info Element                 Standard Facility
 I 14 Call State                          Length =   1
   00   Coding Standard                          CCITT
        Value                                     Null

      Raw Hex Data
      08 02 80 06 7D 08 03 82 E0 1C 14 01 00
      ------------------------------------------------
      Event 8  09/06/15 13:11:58  TEI 0
   08 Q.931 Call Control Message
      Call Reference Value              Dest         6
 M 02 Message Type                     CALL PROCEEDING
 I 18 Channel Identification              Length =   3
   A9   Interface ID                Implicitly Defined
        Interface Type                         Primary
        Preferred/Exclusive                  Exclusive
        D Channel Indicator              Not D Channel
        Channel Selection                 As Indicated
   83   Coding Standard                          CCITT
        Coding Type                             Number
        Channel Type                         B Channel
   97   Channel Number                              23

      Raw Hex Data
      08 02 80 06 02 18 03 A9 83 97
      ------------------------------------------------
                           Event 9  09/06/15 13:11:58  TEI 0
                        08 Q.931 Call Control Message
                           Call Reference Value              Orig         6
                      M 5A Message Type                    RELEASE COMPLETE
                      I 08 Cause                               Length =   2
                        80   Coding Standard                          CCITT
                             Location                                  User
                        D1   Class                          Invalid Message
                             Value        #81, Invalid Call Reference Value

                           Raw Hex Data
                           08 02 00 06 5A 08 02 80 D1
                           ------------------------------------------------
                           Event 10  09/06/15 13:11:58  TEI 0
                        08 Q.931 Call Control Message
                           Call Reference Value              Dest       669
                      M 45 Message Type                          DISCONNECT
                      I 08 Cause                               Length =   2
                        80   Coding Standard                          CCITT
                             Location                                  User
                        91   Class                             Normal Event
                             Value                           #17, User Busy

                           Raw Hex Data
                           08 02 82 9D 45 08 02 80 91
                           ------------------------------------------------
      Event 11  09/06/15 13:11:58  TEI 0
   08 Q.931 Call Control Message
      Call Reference Value              Orig       669
 M 4D Message Type                             RELEASE

      Raw Hex Data
      08 02 02 9D 4D
      ------------------------------------------------
                           Event 12  09/06/15 13:11:58  TEI 0
                        08 Q.931 Call Control Message
                           Call Reference Value              Dest       669
                      M 5A Message Type                    RELEASE COMPLETE

                           Raw Hex Data
                           08 02 82 9D 5A
                           ------------------------------------------------
 
Upvote 0 Downvote
try creating a s/c
88N;
Ns.your main line (the valid digits of your main line)
tg:pri

now forward the user to 88xxxx rather than your current number, forcing it to use the route specified.

also check that'supports partial routing' in the pri settings is unticked.
 
Upvote 0 Downvote
I've got it "working" now...

Instead of forwarding directly out the answering service, it forwards to the autoattendant. The autoattendant then will forward the call out to the answering service.

I haven't quite figured out why that works, and the other method does not, but I'm not going to worry my pretty little head about it too much as the end result is the same.
 
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