Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Hunt Group Ringing 4

Status
Not open for further replies.

config5623

Programmer
Jul 22, 2012
145
US
Hi all,

Is it possible to only have one member of a hunt group ring and all others just flash?

Thanks
 
You can add a Group button to the other users for that hunt group, and add them as disabled users in the group (unchecked). It won't flash on their call appearances, but the Group button will flash when a call comes into it and they can press the button to answer.
 
Group button is much better.
Will indicate when there are calls waiting and when there are more calls than available agents.
Will indicate even if you have disabled your group membership
Will indicate even if you're not a member of the group.
Will answer the longest waiting (most grumpy) caller.

Stuck in a never ending cycle of file copying.
 
Thanks WCeightoh and sizbut.

I thought that might be the answer but I've been working on Nortel so long I doubted myself. Thanks for your expertise.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top