Hunt Group + Rad

[Tonylion]

I wish to have a hunt group with a rad , in case the hunt group is busy , the rad is played until the call is picked up from the hunt group.

I have created a rad, I have created a hg rad type with the vm port inside.

If I call to this HG rad, the rad is played.

but, if the voice hg is busy, the caller does not hear the rad.

3300 cxi with 16 vm ports
VM port 14 62*5 as rad
5212 = 5212ipphone
HG 6215 type rad / phase timer = 1 / members = 62*5
HG 6220 type voice / rad1=6215 / members = 5212


Thanks for you help

 

[kwbMitel]

Please Clarify

If I call to this HG rad, the rad is played.

Are you dialing 6215 or 62*5?

Note: Voicemail ports should not have special characters such as * or # as per Mitel technical documentation


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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Tonylion]

I dial the hunt group rad = 6215

 

[Mitelmatt]

need to enable automatic camp on in the COS of the Hunt Group COS. ie set it to 0

 

[kwbMitel]

MitelMatt is on the right track but Campon applies to the calling party (Trunks in this case)

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.